Undergraduate Information Technology Support

The Pennsylvania State University; State College (Centre County); On-site; USD 20,664 - 27,552; Part time

Job summary

The Pennsylvania State University is seeking undergraduate students for an IT support role within the Applied Research Laboratory. Candidates will assist with a variety of tasks including computing support, cybersecurity initiatives, and technical writing.

This paid part-time position offers flexible hours, working up to 20 hours per week during the fall and spring semesters and 40 hours per week in summer. Ideal candidates will possess excellent communication and customer service skills, along with a strong interest in IT.

Qualifications

• Excellent communication, customer service, and organizational skills.
• Knowledge of technical writing.

Responsibilities

• Assisting with installation, configuration, testing, maintenance, and support of computing and network hardware and software.
• Providing end-user support.
• Assisting in the development of process and equipment documentation.
• Assisting with cybersecurity initiatives.
• Technical writing.
• Assisting with programming and software development tasks.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Technical writing

Education

Studying Information Science and Technology, Computer Science, or Computer Engineering

Tools

Linux

Microsoft Windows systems

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Information Technology Services Office of the Applied Research Laboratory (ARL) at Penn State is seeking undergraduate students to work across a variety of information technology disciplines including, but not limited to, computing support, networking, systems administration, helpdesk support, and cybersecurity. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.

Responsibilities

• Assisting with installation, configuration, testing, maintenance, and support of computing and network hardware and software
• End‑user support
• Assisting in the development of process and equipment documentation; assisting with equipment inventory and auditing
• Answering phones and emails
• Assisting with cybersecurity initiatives
• Technical writing
• Assisting with programming and software development tasks
• Other duties as assigned

Required skills and experience

• Excellent communication, customer service, and organizational skills
• Technical writing

Preferred skills and experience

• Linux (highly desired)
• Computing help desk experience
• Configuration, installation, programming, and support of network equipment
• Microsoft Windows systems in a domain environment

Students studying Information Science and Technology, Computer Science, or Computer Engineering are encouraged to apply. The successful candidate will work up to 20 hours per week during the fall and spring semesters and 40 hours per week over the summer; hours will vary. This is a paid part‑time position located at ARL's Main Lab Building on the University Park Campus. Relocation and housing are not provided.

ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense, and the Intel Community.

FOR FURTHER INFORMATION on ARL, please visit our web site at www.arl.psu.edu.

Background Checks/Clearances

Employment with the University will require successful completion of background checks in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance. Candidates will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with ARL will require successful completion of a pre‑employment drug screen.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.