Unarmed Security Officer — Patrol & Customer Service

Allied Universal; Roanoke (VA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Smart Tools access to shifts

Career growth

Health and retirement benefits

Perks program discounts

Job summary

Allied Universal is seeking an Unarmed Security Officer in Roanoke, VA to provide customer service and protect client sites across manufacturing and industrial locations. This role emphasizes visible presence, rounds, and proactive interaction with employees and visitors.

You will monitor access, respond to alarms, and deliver professional, courteous service while following site procedures. This full-time position includes training and growth opportunities; CPR and badge experience are preferred.

Qualifications

• Customer service experience is preferred.
• CPR certification is preferred.
• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.
• Background check required by law.
• Drug screening required where permitted by law.

Responsibilities

• Provide customer service to clients, visitors, students, faculty, staff, and contractors while enforcing site policies and emergency procedures.
• Conduct regular and random unarmed patrols of buildings, grounds, parking areas, and perimeter locations; report issues.
• Monitor access points and visitor activity per site procedures to deter unauthorized access.
• Respond to incidents, alarms, and critical situations in a calm, professional manner and document activities.
• Prepare clear reports and maintain communication with leadership and site contacts.

Skills

Customer service

Access control

Alarm panel experience

Badge/visitor management

Computer/tablet use

18+ years old

Education

High school diploma or equivalent

Tools

None

Job description

Allied Universal is seeking an Unarmed Security Officer in Roanoke, VA to provide customer service and protect client sites across manufacturing and industrial locations. This role emphasizes visible presence, rounds, and proactive interaction with employees and visitors.

You will monitor access, respond to alarms, and deliver professional, courteous service while following site procedures. This full-time position includes training and growth opportunities; CPR and badge experience are preferred.