Unarmed Security Officer - Customer Service Patrol

Allied Universal; Marlborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health benefits

Perks program

Job summary

Allied Universal in Marlborough, MA is seeking a Security Officer Unarmed Customer Service Patrol to protect clients across Retail/Malls and similar environments. You will perform routine patrols, maintain a visible presence, and assist visitors while delivering excellent customer service.

You will document security activities using tablets and communicate clearly with tenants, staff, and management. The role emphasizes care, integrity, and teamwork on every shift.

Qualifications

• Comfortable using a computer or tablet.
• CPR certification preferred.
• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Background check will be conducted as required by law.
• Drug screening may be required.
• Licensing requirements may be required prior to employment.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service to tenants, shoppers, visitors, and/or employees by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, disturbances, and critical situations in a calm, professional, problem-solving manner, documenting observations and actions according to site procedures.
• Conduct regular and random unarmed patrols of retail common areas, storefronts, parking areas, loading zones, and the surrounding perimeter to help deter unauthorized activity.
• Monitor access points and observe activity throughout the location, reporting suspicious behavior, hazards, maintenance concerns, and policy violations to appropriate personnel.
• Support a welcoming retail environment by providing directions, assisting with customer inquiries, and maintaining professional communication with tenants, visitors, and Allied Universal management.

Skills

Customer service

Computer use

CPR certified

Age 18+

Education

High school diploma

Job description

Allied Universal in Marlborough, MA is seeking a Security Officer Unarmed Customer Service Patrol to protect clients across Retail/Malls and similar environments. You will perform routine patrols, maintain a visible presence, and assist visitors while delivering excellent customer service.

You will document security activities using tablets and communicate clearly with tenants, staff, and management. The role emphasizes care, integrity, and teamwork on every shift.