Unarmed Retail Security Patrol & Customer Service Leader

Allied Universal; San Jose (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Unarmed Patrol Systems Operator in San Jose, CA. You will provide customer service to tenants, shoppers, visitors, and staff while conducting patrols and supporting access control at a retail mall location.

The role emphasizes a friendly, professional presence, adherence to procedures, and proactive incident response. Applicants must meet minimum requirements and be 18+ with a high school diploma.

Qualifications

• Customer service and communication while patrolling sites.
• Ability to operate in a retail mall environment and deter incidents.
• Experience or familiarity with access control and badge systems preferred.
• Alarm panel experience preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles; HS diploma or equivalent.

Responsibilities

• Provide customer service to tenants, shoppers, visitors, and staff following site procedures.
• Conduct regular and random patrols including common areas, parking, exterior perimeters, and corridors.
• Respond calmly to incidents and document observations and actions.
• Monitor access points and report unusual activity or maintenance concerns.

Skills

Customer service

Patrol procedures

Access control

Alarm panel

18+ age / HS diploma

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer Unarmed Patrol Systems Operator in San Jose, CA. You will provide customer service to tenants, shoppers, visitors, and staff while conducting patrols and supporting access control at a retail mall location.

The role emphasizes a friendly, professional presence, adherence to procedures, and proactive incident response. Applicants must meet minimum requirements and be 18+ with a high school diploma.