Unarmed Retail Security Officer – Costa Mesa | $22–$23/hr

Allstate-Security; Costa Mesa (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

Allstate Security is seeking an Unarmed Retail Security Officer for Costa Mesa, CA. The role involves maintaining a professional presence, welcoming customers, monitoring entrances, and deterring theft while ensuring a safe store environment.

Primary requirements include an active BSIS Guard Card, strong customer service and communication skills, and reliable attendance. Shifts run during store hours; full-time and part-time positions are available with uniform provided.

Qualifications

• Active BSIS Guard Card required.
• Strong customer service and communication skills.
• Professional appearance and dependable attendance.
• Reliable transportation and availability for your assigned schedule.
• Ability to stand for extended periods and remain attentive during shifts.
• Proficiency with digital communication and technology tools.
• Successful completion of the required background check.

Responsibilities

• Welcome customers and guests as they enter and exit; maintain visible security presence.
• Monitor entrances, exits and store activity to identify safety concerns and suspicious behavior.
• Deter theft through attentive observation and professional service.
• Report suspicious activity, incidents and hazards to store management.
• Prepare clear Daily Activity Reports and incident reports.
• Respond to store alarm activations; direct customers to staff without confrontation.
• Coordinate with store staff and follow client post instructions.

Skills

Customer service

Communication

Professional appearance

Attendance reliability

Education

BSIS Guard Card

Job description

Unarmed Retail Security Officer – Costa Mesa | $22–$23/hr(Allstate)

Costa Mesa, CA, United States of America

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Skills / Requirements

Bring your customer service skills and attention to detail to a retail security role in Costa Mesa. Allstate Security is hiring Unarmed Security Officers who take pride in a professional appearance, communicate confidently, and help customers and store employees feel welcome and safe.

Pay, Location & Schedule

• Pay: $22–$23 per hour.
• Full-time and part-time positions available.
• Schedules vary by day, with shifts scheduled within store operating hours of 10:00 AM–9:00 PM.
• Unpaid meal breaks per company policy.

What This Role Offers

• A customer-facing retail assignment where professionalism and people skills matter.
• A company-provided suit and full uniform.
• Full-time and part-time opportunities within daytime and evening store hours.

What You’ll Do

• Welcome customers as they enter and thank them as they leave, while maintaining a visible security presence.
• Monitor entrances, exits, and store activity to identify safety concerns and suspicious behavior.
• Help deter theft and disruption through attentive observation and professional customer service.
• Report suspicious activity, incidents, and hazards promptly to store management.
• Prepare clear Daily Activity Reports and incident reports.
• Respond to store alarm activations by courteously directing customers to store staff without confrontation or physical contact.
• Work with store staff and follow company policies and client post instructions.

What You’ll Bring — Required

• An active BSIS Guard Card.
• Strong customer service and communication skills.
• A professional appearance and dependable attendance.
• Reliable transportation and availability for your assigned schedule.
• The ability to stand for extended periods and remain attentive throughout your shift.
• Proficiency with digital communication and technology tools.
• Successful completion of the required background check.

Preferred Experience

Uniform Provided

Allstate Security provides the suit and full uniform for this position. The required uniform consists of a black suit, black button-down shirt, black tie, and black dress shoes.

Site Safety Standards

• This is an observe-and-report position. Report concerns to store management and maintain professional boundaries.
• No weapons of any kind are permitted.
• No physical contact with customers or staff.
• Do not detain, accuse, or confront suspected shoplifters.
• Do not chase or follow individuals.

Professional Expectations

• Check in with the store manager at the start of each shift.
• Remain alert, courteous, and focused. Personal phone use, texting, and other personal activities are not permitted while on duty.
• Coordinate breaks with store management and remain at your post until properly relieved.
• Follow site instructions and communicate concerns promptly.

Certification Requirements (All)

Guard Card
BSIS Guard Card
Drivers License/ State ID
Valid CA State ID/DL

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan