ULU Wellness Rep

Ulu Recovery & Wellness; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

ULU Recovery & Wellness seeks a friendly front desk associate to greet clients and guide them on their wellness journey. You’ll maintain a welcoming studio, manage bookings, process payments, and educate clients on services and memberships.

Role requires 2+ years in wellness or customer service, strong communication, and ability to work evenings/weekends. You will support studio upkeep and client outreach as needed.

Qualifications

• Passionate about health and wellness.
• Minimum 2 years experience in a wellness studio or similar.
• Minimum 2 years in customer service or retail.
• Degree or be pursuing degree in exercise science, kinesiology, nutrition, personal training or similar preferred.
• Availability to work evenings and weekends.
• Strong communication and customer service skills.
• Proficient with computer software (Google Drive, Excel, MS Office).

Responsibilities

• Greet clients and guide them through their wellness journey.
• Use the POS to book, manage profiles, reschedule, sell memberships/services/packages and process payments.
• Welcome clients, escort to treatment rooms and provide information before services.
• Perform cleaning duties between clients and complete opening/closing tasks.
• Knowledge of services and products; articulate benefits to clients.
• Assist in studio upkeep when not with clients (cleaning, laundry, outreach).

Skills

Customer service

Communication

Wellness knowledge

Computer skills

POS system

Education

Degree in exercise science/kinesiology/nutrition/personal training

Tools

POS system

Google Drive

Excel

Microsoft Office

Job description

Position Summary

The first person to greet clients and guide them on their wellness journey through ULU. They maintain a safe, welcoming and clean studio for all guests. Facilitate all non-medical services, communicate effectively with clients and other staff members and educate all clients on the services, memberships and packages we offer.

Essential Duties and Functions

1. Build and maintain courteous and professional relationships with clients and members.
2. Use our POS to book, add profiles, reschedule, cancel, sell memberships/services/packages and accept payments from our clients.
3. Welcome all clients, take them to their treatment rooms, and give them all the information needed before each service.
4. Performing all cleaning duties between clients in service rooms and completing all opening and closing duties when it is appropriate.
5. Maintain knowledge of all the services, treatments and products we offer and have the ability to articulate the benefits to clients in a variety of ways.
6. While not working with clients, assisting in other studio upkeep tasks, such as cleaning, laundry, and client outreach.

Minimum Qualifications

• Passionate about all things health and wellness
• Minimum of 2 year experience working in a wellness studio.
• Minimum of 2 years experience in a customer service or retail related field
• Has a degree or is working on a degree in exercise science, kinesiology, nutrition, personal training or similar fields is preferred.
• Availability to work evenings and weekends
• Ability to work effectively in a fast-paced environment
• Knowledge of health and wellness principles
• Excellent communication and customer service skills
• Ability to use computer equipment and software including work processing, database management, spreadsheet applications and electronic mail. Proficiency with programs such as Google drive, Excel, Microsoft Office Suite, etc.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions. Prolonged periods of sitting at a desk and working on a computer.

May be required to stand and/or walk for extended periods of time. Must be able to lift, carry and balance up to 50 pounds.