UKG WFM Architect: Forecasting, Scheduling & Delivery

Insight Global

Scottsdale (AZ)

On-site

USD 120,000 - 180,000

Full time

7 days ago

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Job summary

Insight Global seeks a Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. You will own the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (Infor, UKG, Legion), strong understanding of

Qualifications

7+ years delivering Workforce Management solutions with forecasting, staffing, and scheduling.
7+ years with WFM scheduling constructs and forecasting concepts.
6+ years configuring, customizing, and debugging WFM solutions.
5+ years with enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
3+ years partnering with SaaS vendors to deliver business outcomes.
3+ years working in Agile environments with change management and vendor negotiation.
3+ years demonstrating excellent communication and stakeholder leadership skills.
2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
2+ years demonstrating growth mindset while developing self and others.
Experience integrating WFM platforms with HR systems (e.g., Workday).
Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
Experience working in large, matrix organizations.
Familiarity with Jira/user stories, project governance, and release/change management.
Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Responsibilities

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
Establish solution guardrails for accuracy, auditability, and transparency; partner with engineering/technology leads to convert functional designs into configuration and build plans.
Own functional delivery, configuring and customizing vendor applications to meet business needs.
Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
Support training strategy and enablement materials for business users, ensuring new processes and tools are understood and adopted.