UKG Advanced Scheduling Lead Platform Engineer

Cox Automotive; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Cox Automotive seeks a UKG Advanced Scheduling Lead Platform Engineer to design, configure and optimize UKG Pro Workforce Management Advanced Scheduling and Analytics. You will work with stakeholders to capture requirements, define features, and drive future-state processes within a cross-functional scrum team.

The role includes configuration ownership, testing support, demos, and training material creation as a subject matter expert.

Qualifications

• Bachelor’s degree and 6 years’ experience in a related field.
• Experience with UKG Pro Workforce Management Pro Scheduling and Pro Time/Pay.
• Experience designing, configuring, and supporting advanced scheduling tools.
• Collaborative work with product, operations, HR and IT teams.
• Ability to translate business requests into features and user stories.

Responsibilities

• Design, configure, enhance, and manage the UKG Advanced Scheduling platform.
• Lead configuration ownership and future-state process design.
• Support testing, release planning, and demos for stakeholders.
• Provide production support, break-fix coordination, and monitoring.
• Facilitate workshops, gather requirements, and articulate business needs.
• Act as trusted advisor to stakeholders to optimize enterprise efficiency.

Job description

The UKG Advanced Scheduling Lead Platform Engineer is an application expert and business process designer for Advanced Scheduling & Analytics at Cox Automotive. They aim to deliver streamlined and efficient application capabilities to meet the future business process requirements based on their understanding of existing and future needs and objectives. The Enterprise Application Engineer works with the business stakeholders to establish the future state application processes and then configures the application to bring them to life for the enterprise.

The UKG Advanced Scheduling Lead Platform Engineer will work with a cross-functional scrum team to design, configure, enhance, and manage the platform. They will design and maintain the application configuration with input from stakeholders, partners, and the business. The delivery team will include product owners, applications, and quality assurance engineers.

They will support functional, integration, and user acceptance testing, as well as release management planning and execution. They may develop and deliver product demos and support training material creation as a subject matter expert.

This role serves as an expert on UKG Pro Workforce Management (UKG Pro WFM) Advanced Scheduling and Analytics and process improvement initiatives. Proficient in using UKF PRO WFM forecasting, scheduling, and analytics.

The person must be a self-starter who will proactively work with the business to analyze current state, identify requirements, and recommend future state processes and solutions to improve and optimize our future state operations.

Responsibilities (including but not limited to):

• Provides thought leadership and recommends design solutions to improve processes, tools, and/or services based on product knowledge, practical experience, optimal outcomes, and best practices to enhance the operating environment of front-line team members
• Provides advanced-level knowledge of the UKG Pro Workforce Management (Formerly known as Dimensions) Advanced Scheduler Module
• Future state process and application configuration ownership
• Technology delivery ownership
• Driving a continuous improvement process within WFM
• Facilitates complex working sessions and tailoring them to meet business needs as necessary
• Analyzes data and summarizes and presents findings in a compelling way
• Trusted advisor to stakeholders and partners to create and optimize future state design to increase enterprise efficiency
• Support Cox Automotive business stakeholders in solution design working sessions to enable the delivery of advanced scheduling solutions that meet the business needs
• Translate business requests into features and user stories in a collaborative cross-functional team and help define functional, integration, and user acceptance test cases
• Develop and maintain subject matter expertise in application features, capabilities, and business rules

• Provides ongoing support, monitoring, and maintenance of deployed products

• Works with the vendor and production support team to provide production break fix support
• Participates in work intake meetings, design and delivery ceremonies, daily stand-ups, sprint planning meetings, retrospectives, and release planning meetings
• Partner with Product and Business Stakeholders to understand the product strategy while generating innovative ideas to enable success
• Scheduling experience in multiple skill and multichannel environments

Qualifications:

• Bachelor’s degree and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 18 years’ experience in a related field.
• Working understanding of UKG Workforce Management Pro Scheduling, Time, and Pay (formerly known as UKG Dimensions)
• Experience working with engineering teams to deliver product capabilities
• Experience designing, configuring, and supporting UKG Workforce Management Pro or similar advanced scheduling tools (Nice or Aspect)
• Working collaboratively with product, operations management, HR, and IT teams
• Define, design, configure, test, and complete work to meet established objectives
• Proven self-starter who can proactively engage with the business, stakeholders, and peers
• Ability to understand and articulate various internal and external customer needs
• Solves complex problems and proactively identifies innovative solutions to problems
• Be a solid change agent and remove roadblocks
• Must possess a natural curiosity to learn and expand their knowledge
• Working experience in a collaborative cross-functional team environment
• Effective communication skills & presentation skills, verbal and written, with the ability to communicate across business and technology
• Self-directed with an ability to organize and prioritize