UI State Call Support Analyst (Remote)

Freddie Mac; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in Human Resources Services is seeking an administrative support professional to manage client communications and data entry. This role offers career development opportunities and requires a high school diploma along with a year's administrative experience, emphasizing strong organizational and communication skills. Join a supportive team dedicated to making a positive impact on unemployment services in Nashville.

Benefits

Career advancement opportunities

Supportive work environment

Dynamic team-building activities

Leadership development programs

Qualifications

• Required: High school diploma and 1 year of administrative experience.
• Proficiency in MS Word, Excel, Outlook is essential.
• Strong organizational and time management skills are necessary.

Responsibilities

• Verify and accurately enter data into the system.
• Communicate with clients and state adjudicators effectively.
• Review unemployment case files and assist with related documents.

Skills

Organizational skills

Analytical skills

Time management

Interpersonal skills

Communication skills

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

Employer Industry: Human Resources Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on unemployment cost control and client satisfaction
- Recognition as a five-time Tennessean Top Workplace and a USA Today Top Workplace
- Dynamic team-building opportunities and leadership development programs

What to Expect (Job Responsibilities):
- Verify and accurately enter data into the system, indexing documents as required
- Communicate with clients and state adjudicators in a timely and effective manner
- Review unemployment case files and provide necessary information to state adjudicators
- Document activities in all internal platforms as necessary
- Assist with indexing unemployment documents and perform other duties as assigned

What is Required (Qualifications):
- High school diploma required
- Minimum of 1 year of administrative experience
- Proficiency in MS Word, MS Excel, and Outlook
- Strong organizational, analytical, and time management skills
- Ability to handle sensitive and confidential information appropriately

How to Stand Out (Preferred Qualifications):
- Familiarity with standard concepts, practices, and procedures within the job role
- Excellent written and oral communication skills
- Experience in process improvement techniques
- Ability to maintain a calm demeanor in high-stress environments
- Strong interpersonal skills and ability to work as a team player

#HumanResources #CareerOpportunity #AdministrativeSupport #TeamCollaboration #ProcessImprovement

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