Customer Support & Nutrition Specialist (German)

Avomind; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Join a pioneering dietary supplement company as a Customer Support & Nutrition Specialist. In this remote role, you'll provide expert nutritional guidance, engage with customers, and contribute to content creation in a dynamic startup environment focused on longevity and wellbeing. Enjoy a high degree of personal responsibility, unlimited holidays, and a strong team culture with regular events.

Benefits

Unlimited holidays

Flexible working hours

Latest MacBook Air

Remote Office Upgrade budget

Education allowance

Complimentary company's products

Qualifications

• Completed degree in nutrition science, ecotrophology or related field.
• Minimum of 1 year professional experience in nutrition.
• Very good German skills and good English skills required.

Responsibilities

• Provide evidence-based nutritional counseling to customers.
• Respond to customer inquiries via email, chat, and phone.
• Support the creation of content such as FAQs and newsletters.

Skills

Communication

Empathy

Nutrition Science Expertise

Education

Degree in Nutrition Science or related field

Tools

Helpdesk Systems

CRM

Google Suite

Job description

About the company

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, the company is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.Join them to shape the emerging longevity space, fostering healthier, longer lives.

AsCustomer Support & Nutrition Specialistyou will play a key role in providing evidence-based nutritional counseling and customer support.

This role isremoteand can be based anywhere within +/- 2 GMT.GermanandEnglishlanguage is a must.

What you will be doing

• Customer Service with Substance:You are the first nutrition-related point of contact for the customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling:You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review:You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights:You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our client's products, processes, and services.
• Knowledge Management:You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration:You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

• Completed degree in nutrition science, ecotrophology, or a related field
• Min 1 year of professional experience in the field of nutrition.
• Very goodGerman and good Englishskills are amust,both written and spoken
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Other language skills such as Italian and French are a plus.

As a member of our client's team, you'll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fullyremoteopportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Company perks and benefits

️ Strong team culture with regular team events and off-sites

Unlimited holidays and flexible working hours.

Latest MacBook Air

Remote Office Upgrade budget

Education allowance and accelerated growth paths.

Complimentary company's products and discounts for family & friends.