UI State Call Support Analyst (Remote)

Thomas & Company; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

Thomas & Company, a leading service provider in HR solutions, seeks a UI State Call Support Specialist in Nashville, TN. This role involves data verification, communication with clients, and document indexing. The ideal candidate demonstrates strong organizational and communication skills along with a high school diploma and administrative experience.

Qualifications

• 1+ year of administrative experience required.
• Ability to handle sensitive and confidential information appropriately.
• Excellent written & oral communication skills.

Responsibilities

• Verify and accurately enter data into the system.
• Communicate with clients and state adjudicators.
• Review unemployment case files and document activities.

Skills

Organization

Detail oriented

Analytical skills

Time management

Communication

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.

Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The position of UI State Call Support Specialist is to verify and accurately enter data into the system, index documents, and communicate with clients and state adjudicators as required. They should be familiar with standard concepts, practices, and procedures within their job role. They must have the ability to take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members.

Essential Duties and Responsibilities

• Receive, review and index state call documents that are submitted from state adjudicators in a timely and accurately manner
• Utilize state websites, client provided websites, and internal applications to locate claimant data and information
• Review unemployment case files and communicate information to state adjudicators within specified time frame
• Document activity in all internal platforms as necessary
• Assist with indexing unemployment documents as needed
• Other duties as assigned

Requirements and Qualifications

• High school diploma required
• 1 + year of administrative experience required
• Must be proficient in MS Word, MS Excel, Outlook
• Able to define priorities and handle multiple tasks and projects
• Reason logically and abstractly, and be able to negotiate and drive effective changes
• Adaptable; able to change focus quickly
• Must be able to handle sensitive and confidential information appropriately
• Professional demeanor with the ability to interact tactfully
• Must be able to maintain positive working relationships with clients, peers, team members, and leadership
• Must be able to deal with stressful situations to achieve desired business results
• Strong, detail oriented, organizational, analytical, and time management skills
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

• Be familiar with standard concepts, practices, and procedures within their job role
• Can take initiative and work independently with little supervision as well as work well with varying levels of internal management while maintaining positive working relationships with clients, peers, and other team members
• Excellent written & oral communication
• Prioritizes and plans work activities, uses time efficiently and develops realistic plans
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events
• Interpersonal Skills/Team Player - maintains confidentiality, remains open to other's ideas, and exhibits willingness to try new things
• Ability to maintain a calm demeanor in a high stress, fast paced environment
• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
• Has a firm understanding of process improvement techniques and experience applying these to make organizational changes
• Demonstrates ability to plan and implement stages of multiple projects, so they must be organized and committed to meeting deadlines
• Critically evaluates individual processes and projects, then synthesize their insights to arrive at a summary of overall organizational status