UI Operations Assistant Director - Columbia

State-of-South-Carolina; South Carolina; On-site; USD 110,000 - 160,000; Full time

Job summary

The South Carolina Department of Employment and Workforce (DEW) seeks an experienced Unemployment Insurance Operations Assistant Director to lead Benefits, Employer Tax Services (ETS), and RESEA operations, guiding staff across state UI hubs.

You will oversee claimant and employer customer service, fact-finding and claims adjudication, and ensure compliance with laws while coordinating performance metrics and staff development.

Qualifications

• Requires a bachelor's degree and five years of program management or project management experience.
• Three years of administrative or supervisory experience.
• Knowledge of state and federal laws related to UI programs and Dept. of Labor standards.

Responsibilities

• Oversee recruiting, hiring, and development of Benefits, ETS Operations, and RESEA staff.
• Ensure UI hub centers are trained on current UI policies and procedures.
• Monitor and evaluate staff performance to meet goals.
• Ensure programs are consistent with state and federal laws and DEW objectives.
• Provide coaching and feedback on activities and performance.
• Ensure clear, accurate communications with claimants and employers.

Skills

Data analysis

Performance reporting

Process improvement

Communication skills

Leadership

Education

Bachelor's degree

Job description

About Us

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast. Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description

Are you a program leader with experience in data analysis, performance reporting, or business process improvement? Our Unemployment Insurance (UI) Operations Assistant Director will, under general supervision, assist in directing the integration and administration of the Unemployment Insurance (UI) program throughout the state, with primary focus on Benefits, Employer Tax Services (ETS), and Reemployment Services and Eligibility Assessment (RESEA) operations. The successful candidate will have oversight of claimant and employer customer service, fact-finding and claims adjudication, and special claims analysis, as well as employer liability determination and employer account management.

Key Responsibilities

• Oversee recruiting, hiring, and, developing of Benefits, ETS Operations, and RESEA staff.
• Ensure the staff in all designated UI Hub centers are trained and knowledgeable of the current UI policies and procedures.
• Monitor and evaluate activities of staff to ensure the attainment of goals and objectives.
• Ensure UI programs administered throughout the state are consistent with Department of Labor standards, measurements, and goal requirements.
• Provide coaching and feedback on activities and performance.
• Ensure that communication to claimants and employers is consistent and accurate.
• Plan, communicate, coordinate, supervise and exercise good judgment when appraising situations and making decisions.
• Maintain effective working relationships with all internal and external customers.
• Make presentations and prepare reports.

Education and Experience

A bachelor's degree and five (5) years of experience of program management or project management experience, three (3) years of which must have been in an administrative or supervisory capacity. Knowledge of state/federal laws pertaining to DEW administered Unemployment Insurance programs. Knowledge of the agency's mission, programs, and objectives.

Extensive knowledge of principles, practices and objectives of management. Proven ability to manage change and motivate staff. Ability to manage and provide guidance and training to employees at multiple sites at multiple levels. Experience reading and interpreting state and federal laws, regulations, policies and procedures. Ability to communicate effectively both orally and in writing. Ability to develop and implement administrative procedures and operations and to evaluate their efficiency. Ability to establish and maintain effective working relationships with subordinates, peers, executive management, other administrative officials, and the public.