UI Customer Support Specialist, SC Claims

South Carolina Department of Employment and Workforce; South Carolina; On-site; USD 38,000 - 44,000; Full time

Job summary

South Carolina Department of Employment and Workforce (DEW) seeks an Unemployment Insurance Customer Service Representative to handle inbound UI inquiries from claimants, employers, and stakeholders. You will provide general information and guidance per agency procedures and escalate as needed, delivering service with accuracy and empathy.

The ideal candidate has a High School Diploma and at least one year of relevant call center or customer service experience; a bachelor’s degree may substitute

Qualifications

• High School Diploma required, with at least one year of experience in a call center or customer service environment.
• A bachelor’s degree may be substituted for the required work experience.

Responsibilities

• Provide general information and guidance with a positive, service-oriented attitude.
• Answer and handle inbound calls using call center scripts.
• Identify the proper course of action and document the call summary, actions taken, and disposition codes in the department software.
• Follow operational procedures and guidelines regarding escalation and issue resolution.

Skills

Customer service

Active listening

Communication

Education

High School Diploma

Tools

Call center software

Job description

South Carolina Department of Employment and Workforce (DEW) seeks an Unemployment Insurance Customer Service Representative to handle inbound UI inquiries from claimants, employers, and stakeholders. You will provide general information and guidance per agency procedures and escalate as needed, delivering service with accuracy and empathy.

The ideal candidate has a High School Diploma and at least one year of relevant call center or customer service experience; a bachelor’s degree may substitute