Customer Service Representative

UFP Industries, Inc.; Flower Mound (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

UFP Industries, Inc. is seeking a Customer Service Representative to develop and maintain positive account relationships by serving as the in-store customer service contact.

This role focuses on meeting customer expectations and helping drive profits in a retail environment at Flower Mound, TX. Responsibilities include coordinating stocking levels with customers and 3rd party teams, processing orders and confirmations promptly, communicating pricing and lead times, and supporting reports and

Qualifications

• Minimum of an associate's degree preferred.
• Minimum of one year of customer service experience.

Responsibilities

• Develop and maintain positive account relationships as the in-store customer service contact.
• Coordinate stocking levels with customers and 3rd party teams to meet demand and stocking agreements.
• Process purchase orders and confirmations accurately and in a timely manner.
• Communicate pricing, lead times, deliveries, and backorders to customers.
• Support reporting and record-keeping as required.

Skills

Customer service

Communication

Microsoft Excel

Problem solving

Teamwork

Education

Associate degree

Tools

MS Office Suite

Excel

Word/Outlook

Job description

Job Summary

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.

Principle Duties and Responsibilities

• Works directly with customers or through 3rd party teams to ensure adequate stocking levels of product are in accordance with stocking agreements and restocks will meet the demand timely.
• Works directly with customers or through 3rd party teams to ensure that products have been set up properly and that purchase orders are in their proper place in an agreed upon timeframe
• Works directly with customers or through 3rd party teams to ensure that purchase order confirmations are keyed accurately and confirmed back to the customer in a timely manner.
• Conducts price comparisons and communicates information as required
• Works store openings and special sales events as required
• Prepares various reports and maintains records as required
• Provide timely communication to the customer on order confirmations, pricing, lead times, deliveries, and backorders.
• Performs other duties as required

In Office Work Setting Monday through Friday - Flower Mound TX

Qualifications

• Minimum of an associate's degree preferred
• Minimum of one year of customer service experience
• MSR experience preferred
• Packaging experience preferred
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

The Company is an Equal Opportunity Employer The Company is an Equal Opportunity Employer.

Please watch our welcome video below to learn more about UFP Industries! Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.