Customer Service Representative

UFP Corrugated, LLC; Flower Mound (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

UFP Corrugated, LLC is seeking a Customer Service Representative to develop and maintain positive account relationships as the in-store contact, ensuring customer expectations are met and profits are increased. The role involves coordinating with customers and 3rd party teams to maintain stocking levels and accurate purchase orders.

Responsibilities include timely order confirmations, price comparisons, and support for store openings and events, with a focus on precise communication and

Qualifications

• Associate degree preferred.
• At least one year of customer service experience.
• MSR experience preferred.
• Packaging experience preferred.

Responsibilities

• Develop and maintain positive account relationships as the in-store customer service contact.
• Coordinate stocking levels and restocks with customers or 3rd party teams.
• Ensure purchase orders and confirmations are properly processed and timely.
• Conduct price comparisons and communicate findings.
• Support store openings and special sales events.
• Prepare reports and maintain records as required.
• Communicate order confirmations, pricing, lead times, deliveries, and backorders to customers.
• Perform other duties as required.

Skills

Customer service

MS Office

Microsoft Excel

Communication

Education

Associate degree preferred

Job description

Job Summary

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.

Principle Duties and Responsibilities

• Works directly with customers or through 3rd party teams to ensure adequate stocking levels of product are in accordance with stocking agreements and restocks will meet the demand timely.
• Works directly with customers or through 3rd party teams to ensure that products have been set up properly and that purchase orders are in their proper place in an agreed upon timeframe
• Works directly with customers or through 3rd party teams to ensure that purchase order confirmations are keyed accurately and confirmed back to the customer in a timely manner.
• Conducts price comparisons and communicates information as required
• Works store openings and special sales events as required
• Prepares various reports and maintains records as required
• Provide timely communication to the customer on order confirmations, pricing, lead times, deliveries, and backorders.
• Performs other duties as required

In Office Work Setting Monday through Friday - Flower Mound TX

Qualifications

• Minimum of an associate's degree preferred
• Minimum of one year of customer service experience
• MSR experience preferred
• Packaging experience preferred
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

The Company is an Equal Opportunity Employer The Company is an Equal Opportunity Employer.

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