Udemy- Senior Manager, Renewals, Americas

Cousera Internal Rehire Job Board; Denver (CO); Hybrid; USD 133,000 - 166,000; Full time

Job summary

Coursera in Denver is seeking a Senior Manager, Renewals for the Americas to lead a team of Renewals professionals, driving high retention and recurring revenue. This role reports to the VP of Global Renewals and collaborates with Sales, Customer Success, Legal, and Deal Desk.

This is a hybrid role based in our Denver office. You will own renewal execution strategy, partner with Field Sales, Customer Success, and Account Executives, and help scale GTM partnerships to deliver predictable revenue.

Qualifications

• 3+ years of direct people management in SaaS or B2B software renewals.
• Experience with SaaS recurring revenue models and Go-To-Market strategy.
• Ability to manage stakeholders across Legal, Deal Desk, Customer Success, and executive leadership.

Responsibilities

• Lead, coach, and inspire Renewals professionals through coaching, mentorship, and performance management.
• Own renewal execution strategy across your region, ensuring target attainment and customer retention metrics.
• Build collaborative relationships with Deal Desk and Legal to streamline contract terms and shorten deal cycles.

Skills

People management

SaaS renewals

Go-To-Market strategy

Cross-functional collaboration

Leadership

Job description

At Coursera, we aim to allow employees to develop their skills and grow their careers. One way we do this is with internal transfers. In order to support open and fair transfers, we practice transparency and have set guidelines for who is eligible to request a transfer.

Anyone who has been in their role for more than 6 months and in good standing may apply for a new position at Coursera. For consideration outside this timeframe, individuals should talk to their manager and People Business Partner. Please be sure to read the our Internal Mobility Program Policy here .

About this role:

As Senior Manager, Renewals for the Americas, you'll lead a team of Renewals professionals driving high retention rates and recurring revenue growth across Coursera's Enterprise inside sales function. Reporting to the Vice President of Global Renewals, you'll serve as both an operational and people leader, sitting at the intersection of leadership, strategy, and execution. You'll work in close alignment with our Go-To-Market strategy while scaling cross-functional partnerships with Sales, Customer Success, Legal, Deal Desk, and Sales Enablement. This pivotal role will challenge you to lead your team through dynamic growth and change while delivering predictable, sustainable revenue outcomes.

Direct experience managing quota-carrying sales teams and driving revenue targets in renewals function.

Leadership and Management

Essential for guiding team through change, fostering culture, and aligning cross-functional stakeholders.

People Development

Drive career pathing, mentorship, and continuous learning culture for team performance and retention.

What you'll be doing:

• Lead, coach, and inspire a high-performing team of Renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management. Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements.
• Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR. Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting.
• Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles. Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies. Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives.

Qualifications:

• Experience with 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams.
• Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy. Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
• Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership. Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.

Compensation:

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity.

This is a hybrid role in Udemy's Denver office.

The compensation range for this role in Denver is $132,600-$166,000.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].