UCaaS & VoIP Support Engineer — Customer-Focused

Cytracom; McKinney (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid vacations and holidays

Flexible PTO policy

Job summary

Cytracom is seeking an Application Support Engineer in McKinney, Texas to provide frontline technical support for our UCaaS and VoIP platform. This role requires fast and accurate issue resolution to ensure customer satisfaction and seamless communication.

Key responsibilities include diagnosing VoIP issues, managing Zendesk tickets, and collaborating across teams. Strong problem-solving skills and customer empathy are essential for success. Benefits include medical insurance and flexible PTO.

Qualifications

• Experience with VoIP, PBX, SIP, and networking.
• Ability to manage Zendesk tickets and calls effectively.
• Strong customer service and communication skills.

Responsibilities

• Provide technical support for VoIP, networking, and platform-related issues.
• Collaborate with teams to resolve complex cases.
• Manage ticketing system while meeting SLAs.

Skills

VoIP support

Problem-solving mindset

Zendesk knowledge

Technical curiosity

Customer service skills

Tools

IP phones

Networking equipment

Job description

Cytracom is seeking an Application Support Engineer in McKinney, Texas to provide frontline technical support for our UCaaS and VoIP platform. This role requires fast and accurate issue resolution to ensure customer satisfaction and seamless communication.

Key responsibilities include diagnosing VoIP issues, managing Zendesk tickets, and collaborating across teams. Strong problem-solving skills and customer empathy are essential for success. Benefits include medical insurance and flexible PTO.