UCaaS Telecommunications Engineer

ASSYST a CMMI Level 3 Company; Arlington (VA); Hybrid; USD 80,000 - 160,000; Full time

Job summary

ASSYST is searching for a UCaaS Telecommunications Engineer to facilitate a significant voice transformation initiative for a client. In this role, you'll be responsible for migrating and supporting the voice infrastructure, including Microsoft Teams Phone, while collaborating closely with program management and various stakeholders to ensure successful project execution.

Qualifications

• 10+ years telecommunications experience required.
• 10+ years IT infrastructure experience required.
• 3+ years Microsoft Teams Phone or UCaaS/CCaaS experience necessary.

Responsibilities

• Support Teams Phone migration and implementation of solutions.
• Provide operational support for MS Teams Phone during and after migration.
• Develop and maintain documentation, including network diagrams.

Skills

PSTN

PBX

VoIP

cloud voice services

SIP

LAN

network security

Microsoft Teams Phone

Job description

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ASSYST is seeking a UCaaS Telecommunications Engineer to support our client, in a major enterprise voice transformation initiative. This role will contribute to the clients Unified Communications as a Service (UCaaS) program, which involves migrating the existing on-premise legacy voice infrastructure to a modern, cloud based solution. The selected candidate will be responsible for providing end-to-end technical support including configuration, deployment, testing, troubleshooting, and ongoing maintenance of the client’s Microsoft Teams Phone system. Working under the direction of the UCaaS Program Manager, the engineer will assist in migrating multiple departments to the new platform.

Job Title: UCaaS Telecommunications Engineer

Location: Arlington County, VA (Hybrid)

Individual projects within this program include:

• Migration of client's on-premise Cisco Call Manager users to MS Teams Phone
• Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways
• Decommissioning of existing legacy equipment and services according to the client's surplus policies and procedures
• Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the client’s court rooms and meeting spaces

Duties include:

• Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system
• Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings
• Provide operational support for MS Teams Phone during and after migration
• Ensure enrolled Poly desk phones maintain current software and firmware
• Develop and maintain documentation, including network diagrams and operational procedures
• Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements

Required Experience:

• 10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required
• 10+ years IT infrastructure experience such as LAN and network security
• 3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems
• Ability to communicate with both technical and non-technical audiences, across all levels of the organization
• Experience working for federal, state or local government agencies

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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