UCaaS Telecommunications Engineer

Radiant Digital; Arlington (VA); Hybrid; USD 100,000 - 165,000; Full time

Job summary

A leading company in telecommunications is seeking a UCaaS Telecommunications Engineer for a 12-month hybrid role in Arlington. The ideal candidate will manage the migration of legacy voice systems to Microsoft Teams Phone and ensure operational support post-migration. Responsibilities include assessing requirements, implementing solutions, and collaborating with various stakeholders.

Qualifications

• 10+ years telecommunications experience including PSTN, PBX, VoIP.
• 3+ years experience with Microsoft Teams Phone or similar UCaaS systems.
• Experience working for government agencies.

Responsibilities

• Support implementation of Teams Phone migration and decommission of Cisco systems.
• Provide operational support for MS Teams Phone during and after migration.
• Develop and maintain documentation, including network diagrams.

Skills

VoIP

PBX

SIP

network security

Job description

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Job Title: UCaaSTelecommunications Engineer

Job Duration: 12 Months

Location: Arlington County,VA(Hybrid)

Position Summary:

This is a hybrid role with onsite, in-person support as required to successfully support this project.

as a service (UCaaS) program to migrate the enterprise on-premise legacy voice system to the cloud. This candidate will be responsible for technical support, including configuration, deployment, testing, support and troubleshooting for the County’s Microsoft Teams Phone voice network. The UCaaS Telecommunications Engineer will support the migrations for multiple County departments under the guidance of the UCaaS Program Manager.

Individual projects within this program include:

Migration of County's on-premise Cisco Call Manager users to MS Teams Phone

Migration of existing analog devices from legacy Cisco infrastructure to Audiocodes Teams gateways

Decommissioning of existing legacy equipment and services according to the County's surplus policies and procedures

Implementation of solutions to support ancillary voice services such as intercoms, call queues, paging, faxes, door buzzers and voice applications in the County’s court rooms and meeting spaces

Duties include:

Support implementation of Teams Phone migration, including the transition of analog gateways and decommission of existing Cisco on-premise system

Assess requirements, provide recommendations, test solutions and lead implementation for any approved voice services including legacy analog offerings

Provide operational support for MS Teams Phone during and after migration

Ensure enrolled Poly desk phones maintain current software and firmware

Develop and maintain documentation, including network diagrams and operational procedures

Collaborate with Program Manager, Program Coordinator, vendor and other project staff to complete migration and recommend project and process improvements

Experience

10+ years telecommunications experience such as PSTN, PBX, VoIP, cloud voice services, SIP, circuits, wiring, dial plans, legacy telecommunication infrastructure required

10+ years IT infrastructure experience such as LAN and network security

3+ experience with Microsoft Teams Phone or other UCaaS/CCaaS systems

Ability to communicate with both technical and non-technical audiences, across all levels of the organization

Experience working for federal, state or local government agencies

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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