UCaaS Support Specialist: Escalated Tickets & Client Tech

Intulse; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Profit sharing

Healthcare options

401K with company matching

Job summary

Intulse is seeking a proactive UCaaS client service professional to join our Lancaster, PA team. You will help clients implement and support our communications solutions while collaborating with teammates.

The role emphasizes clear communication, effective listening, and the ability to troubleshoot from logs. You will work 11:00 AM–8:00 PM ET, with a minimum of two on-site days per week, in a fast-paced, client-focused environment.

Qualifications

• Excellent written and verbal communication for non-technical users.
• Able to remain patient and composed in stressful client situations.
• Capable of quickly reading logs and diagnosing issues independently.

Responsibilities

• Handle escalated support tickets with advanced diagnosis.
• Serve as a technical resource for teammates on complex issues.
• Respond to client requests via phone and helpdesk software.
• Understand system capabilities to create innovative communication experiences.

Skills

Clear communication

Active listening

Calm under pressure

Time management

Troubleshooting

Self-directed learning

Job description

Intulse is seeking a proactive UCaaS client service professional to join our Lancaster, PA team. You will help clients implement and support our communications solutions while collaborating with teammates.

The role emphasizes clear communication, effective listening, and the ability to troubleshoot from logs. You will work 11:00 AM–8:00 PM ET, with a minimum of two on-site days per week, in a fast-paced, client-focused environment.