UC&C Support Engineer — RoomSuite & Teams Expert

Acuity Inc.; Georgia; Presencial; USD 67.000 - 144.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Dental coverage

Vision plans

401K benefits

Incentives

Descripción de la vacante

Acuity Inc. is seeking a UC&C Support Engineer to serve as the technical authority for Unified Communications and Collaboration, with a focus on RoomSuite Simplified Collaboration Spaces and related technologies.

You will diagnose complex customer issues and coordinate with engineering and product teams to improve supportability. The role requires strong problem-solving abilities, collaboration, and the ability to train and empower teams, ensuring scalable, high-quality customer support across

Formación

• Bachelor's or advanced degree in computer science, electrical engineering or similar discipline.
• CTS, CTS-D or similar Avixa certification desired.
• Minimum 5 years experience in-depth troubleshooting of USB, HID PTZ Cameras and UC&C systems protocols, USB, AV automation, and AV related AI.
• Minimum 3 years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
• Minimum 2 years experience with Atlassian tools, such as Confluence and Jira
• The UC&C Support Engineer will operate with a high degree of independence, keeping in mind that collaboration with other parts of the organization will be the key to success.
• Excellent verbal and written communications skills
• Proven experience in supporting UC&C systems including Microsoft Teams, Zoom and other collaboration tools
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Excellent software and hardware troubleshooting skills
• Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting

Responsabilidades

• Advanced support of Q-SYS clients and systems, resolve incidents and requests; perform root cause analysis and automation.
• Report software bugs via Jira; communicate requirements to software developers and hardware QA.
• Provide project status updates to management and customers; ensure tickets documented in Salesforce, Jira, Helpjuice.
• Provide on-site support to clients and end-users; ensure systems meet scope requirements.

Conocimientos

CTS certification

Q-SYS troubleshooting

Jira/Confluence

Teams/Zoom

Communications

Troubleshooting

Independent work

AV systems design

USB troubleshooting

Linux-based AV systems

Educación

Bachelor's degree in computer science or electrical engineering

CTS/CTS‑D certification

Herramientas

Jira

Confluence

Salesforce CRM

Descripción del empleo

Acuity Inc. is seeking a UC&C Support Engineer to serve as the technical authority for Unified Communications and Collaboration, with a focus on RoomSuite Simplified Collaboration Spaces and related technologies.

You will diagnose complex customer issues and coordinate with engineering and product teams to improve supportability. The role requires strong problem-solving abilities, collaboration, and the ability to train and empower teams, ensuring scalable, high-quality customer support across