UC Analyst: VoIP & Contact Center Specialist

Artech Information System LLC; Lexington (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT staffing company seeks a Communication Analyst to join their Global Telecommunications team in Lexington, KY. This role focuses on driving solutions between IT and business units while enhancing contact center operations. Candidates should have 5+ years of experience with Cisco technologies, especially Call Manager and Unified Contact Center, along with strong customer service skills. This position engages in technical tasks, user training, and provides telecommunication solutions to improve business efficiency.

Qualifications

• 5+ years of experience supporting mid to large scale enterprise-wide contact center platforms.
• Experience with administration and support of Cisco Call Manager and Cisco Unified Contact Center.
• Knowledge of H.323 and SIP protocols.

Responsibilities

• Drive user adoption and maximum use of available system features across platforms.
• Collaborate on projects, system upgrades, and implementations.
• Complete day to day Telecom and contact center requests.

Skills

Customer service

Technical documentation

Problem solving

Collaboration

Communication

Education

Bachelor’s degree in a technical field

Tools

Cisco Call Manager

SQL database management

Visio

Powerpoint

Sharepoint

Job description

A leading IT staffing company seeks a Communication Analyst to join their Global Telecommunications team in Lexington, KY. This role focuses on driving solutions between IT and business units while enhancing contact center operations. Candidates should have 5+ years of experience with Cisco technologies, especially Call Manager and Unified Contact Center, along with strong customer service skills. This position engages in technical tasks, user training, and provides telecommunication solutions to improve business efficiency.