UAT Documentation Specialist/Technical Writer - Hiring Manager Permission Test

Sheetz Inc.; Altoona (PA); On-site; USD 52,000 - 75,000; Full time

Job summary

Sheetz in Altoona, PA is seeking a UAT Documentation Specialist/Technical Writer to gatekeep store level communications and ensure accurate, clear information for programs and processes. The role involves managing the intranet, publishing SOPs, and developing new communication vehicles for field teams.

The candidate will collaborate with Operations, prepare materials for quarterly meetings and annual awards, and maintain alignment with Sheetz standards and initiatives.

Qualifications

• 4 year degree in English, communications, journalism or related field.
• 2 years experience in communications or related field

Responsibilities

• Gatekeep store level communications to ensure accuracy and clarity.
• Manage Store intranet and publish processes to SOP standards.
• Develop new communication vehicles and processes for store level employees.
• Collaborate with Operations to create messaging and presentations for meetings and awards.
• Monitor forum discussions and provide weekly reports on activity.

Skills

Technical writing

Documentation

Communication

Editing

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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UAT Documentation Specialist/Technical Writer - Hiring Manager Permission Test

Location: Sheetz Corporate - Altoona , PA

SUMMARY Act as gatekeeper for all store level communications to ensure that store level employees are receiving correct and necessary information to allow them to execute programs and processes in an efficient and effective manner in accordance to our Mission.

ESSENTIAL FUNCTIONS

• Analyze all store level communications and documentation prior to publishing to confirm that procedural and process information is correct and does not conflict with other programs and procedures and to ensure that store level employees can understand and execute.
• Gate keep all store level processes sent to store through the EZ Planner program. Responsible for reviewing submissions for accuracy in processes relative to store procedures, verify links to relative information and ensure timing allows for proper execution of tasks at store level.
• Consultant to corporate employees on store communication needs and assist in creating communication strategies that will help stores execute programs and processes.
• Act as corporate facilitator on store computer forum discussion board by guiding topics to Sheetz related material and acting as voice of the company by sending out corporate message based on forum topics. Disseminate questions and responses to corporate departments for follow-up and provide weekly reports on forum activity.
• Manage information contained in Store intranet. Publish processes and procedures and ensure that all new information conforms to standard operating procedures. Continue to develop Sheetz.NET as effective tool for store level usage through use of store focus groups, test groups and corporate input.
• Develop new communication vehicles and processes for store level employees.
• Work with Operations management to develop and create Operation department messaging and presentation materials for Quarterly Combined Districts meetings.
• Work with Operations management to develop and create Operation department presentations for yearly awards presentations including preliminary awards ceremony and final presentations at Year End meeting.
• Keep abreast of current technology innovations to assure communication systems are progressive and consistent to company needs.
• Represent communications and brand on various teams.

REQUIREMENTS

Education 4 year degree in English, communications, journalism or related field

Experience 2 years experience in communications or related field

Licenses/Certifications None required

Tools & Equipment General Office Equipment

ABOUT SHEETZ About Sheetz: Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has numerous locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina where they have ranked Best Places to Work in those states participating in that program.

Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those 60+ years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Shetz donates hundreds of thousands of dollars every year to the charities it holds dear.

Nearest Major Market: Altoona

Nearest Secondary Market: Johnstown