TXIX Case Manager Assistant

Rural-Resources-Community-Action; Colville (WA); Hybrid; USD 27,372 - 29,604; Full time

Benefits offered by this job

Medical & Dental

Vision & Life

403(b) match

HSA/FSA options

Vacation time

Sick leave

Holidays

Job summary

Rural-Resources-Community-Action in Colville, WA is seeking a TXIX Case Manager Assistant to support Medicaid case management services under Title XIX. This full‑time, hybrid role involves assisting with eligibility interviews, data collection for psychosocial assessments, and coordinating service plans while ensuring regulatory compliance.

The position requires a High School Diploma with at least 1 year in social services or an equivalent combination of education and experience; a valid WA

Qualifications

• High School Diploma and 1 year demonstrated experience in social services, including case management.

Responsibilities

• Assist case managers with initial customer interviews to assess eligibility.
• Gather relevant data to formulate psychosocial assessments.
• Monitor adherence to the plan and maintain accurate information flow.
• Provide follow‑along support to identify problems in service delivery.
• Complete paperwork to document customer progress and plan adherence.
• Act as liaison between programs to ensure smooth information flow.

Education

High School Diploma and 1 year demonstrated experience in social services, including case management

Job description

Description

We’re pleased to announce an opportunity for the position of TXIX Case Manager Assistant, within the Senior and Independent Living Services Department.

Location: Colville, WA (Office/Hybrid)

Status: Full-Time

Wage Range: $19.87 - $21.49 per/hr.

Summary:

Supports federally regulated Medicaid case management services under Title XIX programs in compliance with federal Medicaid rules, Washington Administrative Code (WAC), and agency policy. Responsible for assisting with comprehensive CARE assessments, authorizing long‑term care services, issuing Planned Action Notices (PANs), and ensuring regulatory compliance. Assists in assessment of client needs, assists in development and monitoring of service plans, makes appropriate referrals and serves as a customer advocate with other service providers. Assists with division day‑to‑day operations as delegated, including reports, outreach, community events, support groups, and more. Requires knowledge of related community resources and the laws and regulations specific to the area of service

Benefits Information

• Medical and Dental insurance options for employees and families
• Vision and Life insurance as well as other auxiliary insurance options
• 403(b) retirement plan with up to 6% matching contribution
• Health Savings Account and Flexible Spending Account options
• 8 hours paid vacation per month during first year of employment
• 8 hours paid sick leave per month
• 12 paid holidays per year

Requirements

Essential Functions

• Assist case managers in completing the initial interviews with the customer and his or her family to assess the customer's eligibility for services.
• Assist case managers in gathering relevant and useful data from the customer, family, other agencies, to formulate a psychosocial assessment of the customer and his or her family.
• Assist case managers in monitoring adherence to the plan and managing the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
• Provide "follow-along" to the customer and his or her family to speed up identification of unexpected problems in service delivery and to serve as a general troubleshooter on behalf of the customer.
• Assist case managers in completing the necessary paperwork to maintain documentation of customer progress and adherence to the plan by all concerned.
• Act as a liaison between programs, providing services to the customer to ensure the smooth flow of information and minimize conflict between the subsystems.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education or Experience

High School Diploma and 1 year demonstrated experience in social services, including case management

or

Any combination of education and experience would provide the applicant with the desired skills, knowledge, and ability required to perform the job.

Required Certification and Licenses

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Acceptable completion of a criminal history background check

To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

Resume Required

Additional wage progression may be available over time under the organization’s established compensation structure. The full established pay scale for this position is $19.87 - $ 52.96 per hour; however, placement above the starting wage range is not available at hire.