CASE MANAGER I

Altcew; Spokane, Northern (WA, KY); Hybrid; USD 63,000 - 74,000; Full time

Job summary

Altcew in Spokane, WA is seeking a Case Manager I to deliver advanced case management for older and disabled adults in need of community-based long-term care. The role involves assessments, care planning, and coordinating with DSHS, nurses, and service providers.

You will maintain client records, advocate for clients, and participate in hearings as needed. A valid driver’s license and ability to travel within Spokane County are required.

Qualifications

• At least two years of college in a relevant field plus two years of paid social service experience.
• Bilingual or bicultural candidates encouraged to apply.
• Master’s or bachelor’s degree options with related on-the-job experience.

Responsibilities

• Provide case management to vulnerable adults at risk of institutionalization.
• Conduct comprehensive CARE assessments and service authorizations.
• Develop and implement care plans in coordination with DSHS staff and providers.
• Oversee client care and ensure paid caregivers receive approved payments.
• Prepare case files and maintain timely records.
• Act as mandated reporter and coordinate investigations with APS, CPS, and law enforcement.
• Support out-of-home placements and client advocacy.

Skills

Aging and long-term care knowledge

Word and Excel proficiency

Data entry speed & accuracy

Education

Bachelor’s or higher in behavioral/health sciences

Two years of paid on-the-job social service experience

Bilingual or bicultural helpful

Tools

CARE assessment tool

ProviderOne (claim/authorization system)

Job description

JOB DESCRIPTION

Job DetailsJob Location: Rock Pointe East - Spokane, WA 99201Position Type: Full TimeSalary Range: $62,597.00 - $74,408.00 SalaryJob Category: Case Management AGING AND LONG TERM CARE OF EASTERN WASHINGTON

Position Title: Case Manager I

Department: Title XIX Case Management

Position Type: Full-time

Supervisor: Case Manager Supervisor

Supervises: N/A

Exempt/ Non-Exempt: Non-Exempt

Position Overview

The staff member in this position performs advanced level, specialized case management services for older and/or disabled adults in need of community based long term care services. Positions at this level perform their work and solve problems within the policies and objectives for a specific functional area or program and will devise and set procedures for others. This position reports to the Case Management Supervisor.

Essential Functions and Responsibilities

• Provides Case Management to vulnerable adults at risk for institutionalization as prescribed by Washington Administrative Codes for the Title XIX program, complying with program regulations and policy directives.
• Provides comprehensive assessments, using the electronic version of the CARE assessment in the client's home, including completion of service authorizations through ProviderOne.
• Develops and implements care service plans, coordinating with DSHS staff, the ALTCEW consulting nurse and service providers; maintain and coordinate revisions to the plans. Maintain good working relationships.
• Provides oversight of the care being provided to the client and ensures paid caregivers receive authorized payment for personal care services, per Washington Administrative Codes.
• Prepares case file documentation and/or reports.
• Serves as a mandated reporter of vulnerable adult abuse, neglect, and exploitation. Evaluates client safety concerns and actively coordinates with APS, CPS, and law enforcement on investigations.
• Provides termination planning and Administrative hearing advisement.
• Participates in the Administrative Hearing process as needed. May testify as a Department witness and give legal depositions at Administrative Hearings.
• Provides case management services to facilitate out-of-home placements.
• Provides supportive functions such as client advocacy, assistance, networking and family support, becoming thoroughly acquainted with community resources available for individuals needing long term care.
• Maintains client service records, including electronic records, in a complete and timely manner.
• Other duties may be assigned.

Physical Demands

• Ability to operate a personal vehicle driving to home visits (within Spokane County) as needed. Demands average 150 to 300 miles per month depending on client needs.
• Skilled in typing, keyboarding includes up to 7.5 hours per day. Occasional periods of writing.
• Exhibits manual dexterity for effective operation of vehicle controls and typing.
• Ability to lift and carry objects up to 20 lbs., including laptops and client files, includes abilities to push, pull, stretch, reach, and maneuver in various directions.
• Ability to sit, stand and walk, including navigating stairs and uneven terrain, while utilizing bending, stooping, and climbing as needed to access materials.
• Maintains visual acuity at various distances and operates in diverse environmental conditions, including both indoor and outdoor noisy settings while navigating safely.
• Ability to speak and listen is adequate for interacting with both employees and the public.

Skills, Knowledge and Abilities

Knowledge of aging and long term care services including the Area Agency on Aging service network. Ability to learn and apply federal and state policy directives and program regulations. Ability to apply observation and analytical techniques in evaluating situations and formulating conclusions. Knowledge of federal, state and local codes and regulations pertaining to community based in-home personal care case management.

Proficient with Word and Excel. Ability to perform data entries with speed and accuracy and to quickly learn software platforms that change to support delivery systems. Ability to be supervised.

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner. toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being.

Preferred Qualifications

A Master’s degree in behavior or health science and one year paid on-the-job social service experience; or Bachelor’s degree in behavioral or health sciences and two years of paid on-the-job social services experience; or Bachelor’s degree and four years of paid on-the-job social service experience.

Minimum Qualifications

At least two years of college level courses in a relevant field and two years of paid on-the-job social service experience; Bilingual or bicultural candidates encouraged to apply.

This position requires a criminal background check that qualifies the individual to work with vulnerable adults (WAC 388-133). Must have and maintain a valid driver’s license. Employees driving a privately owned vehicle while on agency business must have liability insurance on the privately owned vehicle.