Case Manager I

Greater Spokane Incorporated; Spokane (WA); On-site; USD 63,000 - 74,000; Full time

Job summary

Greater Spokane Incorporated is seeking a staff member to provide advanced-level case management for older and disabled adults requiring community-based long-term care in Spokane County. The role involves assessments, care plan development, coordination with DSHS and service providers, and ensuring proper authorization and documentation.

The ideal candidate has a relevant degree and experience in social services, with strong data entry skills and proficiency in Word and Excel.

Qualifications

• Master’s degree in behavior or health science with 1 year of paid social service experience.
• Bachelor’s in behavioral/health sciences with 2 years paid on-the-job social services.
• Bachelor’s degree with 4 years paid on-the-job social service experience.
• Bilingual or bicultural candidates encouraged to apply.

Responsibilities

• Provide advanced case management to vulnerable adults in long-term care.
• Conduct comprehensive CARE assessments in clients' homes.
• Develop and revise care service plans with relevant staff.
• Oversee paid caregivers and ensure billing compliance.
• Prepare case file documentation and reports.
• Participate in Administrative Hearing process as needed.
• Support clients with advocacy and connect to community resources.
• Maintain complete electronic and paper client records.

Skills

Word and Excel proficiency

Education

Master’s degree in behavior or health science

Bachelor’s degree in behavioral or health sciences

Bachelor’s degree with 4 years of paid social services experience

Tools

Word

Excel

Job description

Salary: $62,597.00 - $74,404.00 Annually

Application Deadline: Sep 1, 2026

JOB DESCRIPTION

Department: Title XIX Case Management

Position Type: Full-time

Exempt/ Non-Exempt: Non-Exempt

Position Overview

The staff member in this position provides advanced-level, specialized case management services to older and/or disabled adults in need of community-based long-term care. Positions at this level perform their work and solve problems within the policies and objectives for a specific functional area or program, and will devise and set procedures for others.

Essential Functions and Responsibilities include the following:

• Provides Case Management to vulnerable adults at risk for institutionalization as prescribed by Washington Administrative Codes for the Title XIX program, complying with program regulations and policy directives.
• Provides comprehensive assessments, using the electronic version of the CAREassessment in the client's home, including completion of service authorizations through ProviderOne.
• Develop and implement care service plans, coordinating with DSHS staff, the ALTCEW consulting nurse, and service providers; maintain and coordinate revisions to the plans. Maintain good working relationships.
• Provides oversight of the care being provided to the client and ensures paid caregivers receive authorized payment for personal care services, per Washington Administrative Codes.
• Prepares case file documentation and/or reports.
• Serves as a mandated reporter of vulnerable adult abuse, neglect, and exploitation. Evaluates client safety concerns and actively coordinates with APS, CPS, and law enforcement on investigations.
• Provides termination planning and administrative hearing advisement.
• Participate in the Administrative Hearing process as needed. May testify as a department witness and give legal depositions at Administrative Hearings.
• Provides case management services to facilitate out-of-home placements.
• Provides supportive functions such as client advocacy, assistance, networking and family support, becoming thoroughly acquainted with community resources available for individuals needing long term care.
• Maintains client service records, including electronic records, in a complete and timely manner.
• Other duties may be assigned.

Physical Demands

Ability to drive to home visits (within Spokane County) as needed using personal vehicle. Driving demands average 150 to 300 miles per month, depending on client needs. Ability to work on computers and the telephone for long stretches of the day, frequently typing for up to 7.5 hours per day. Speech, visual, and hearing skills are sufficient to interact with staff and the public. Finger dexterity to operate computers. Occasional periods of writing. Frequent bending, stretching, and lifting as well as climbing several flights of stairs. Ability to lift up to 15 pounds on a regular basis (computer case with laptop and files).

Skills, Knowledge, and Abilities

Knowledge of aging and long-term care services, including the Area Agency on Aging service network. Ability to learn and apply federal and state policy directives and program regulations. Ability to apply observation and analytical techniques in evaluating situations and formulating conclusions. Knowledge of federal, state, and local codes and regulations pertaining to community-based in-home personal care case management.

Proficient with Word and Excel. Ability to perform data entries with speed and accuracy, and to quickly learn software platforms that change to support delivery systems. Ability to be supervised.

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Representatives the agency in a positive and professional manner. toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being.

Preferred Qualifications

A master’s degree in behavior or health science and one year paid on-the-job social service experience; or bachelor’s degree in behavioral or health sciences and two years of paid on-the-job social services experience; or bachelor’s degree and four years of paid on-the-job social service experience.

Minimum Qualifications

At least two years of college-level courses in a relevant field and two years of paid on-the-job social service experience; Bilingual or bicultural candidates encouraged to apply.

This position requires a criminal background check that qualifies the individual to work with vulnerable adults (WAC 388-133). Must have and maintain a valid driver’s license. Employees driving a privately owned vehicle while on agency business must have liability insurance on the privately owned vehicle.