Two Way Radio Communications Service Technician

Hytera US Inc.; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Hytera US Inc. is looking for a Service Technician in Fort Lauderdale, Florida, to provide technical support and maintenance for two-way radio communication equipment. This role involves diagnosing and repairing electronic systems, working closely with customers and the Sales team to ensure high standards of service.

The ideal candidate will possess strong troubleshooting skills, experience with RF communication equipment, and a commitment to excellent customer service. Benefits include health insurance, paid time off, and a 401(k).

Qualifications

• Experience troubleshooting electronic equipment, preferably with two-way radios.
• Basic understanding of RF principles and communication systems.
• Strong analytical and troubleshooting skills.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain two-way radios and related equipment.
• Provide technical support to customers and perform firmware upgrades.
• Manage equipment inventory and maintain accurate repair records.

Skills

Troubleshooting skills

Customer service

RF communication equipment experience

Analytical skills

Communication skills

Organizational skills

Education

Associate degree or technical certification in Electronics or related field

Tools

Diagnostic equipment (multimeters, service monitors)

Microsoft Office

Job description

Position Summary

The Service Technician is responsible for providing technical support, diagnostics, repair, configuration, and maintenance of two-way radio communication equipment and related systems. Working closely with the Service Manager, Sales team, and customers, this position ensures products are properly configured, repaired, tested, and supported throughout their lifecycle. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience working with RF communication equipment or similar electronic systems.

Benefits

• Health insurance
• Paid time off
• 401(k)

Key Responsibilities

• Assist the Service Manager with daily service operations and technical support activities.
• Diagnose, troubleshoot, repair, test, and maintain two-way radios, repeaters, accessories, and related communication equipment.
• Configure, program, and update radios using manufacturer programming software and firmware tools.
• Provide technical support to customers, dealers, and the Sales team via phone, email, and remote support.
• Troubleshoot hardware, software, and system integration issues, escalating complex cases to Engineering or R&D when necessary.
• Interpret customer requirements and recommend appropriate technical solutions for radio communication systems.
• Support customers with product installation, operation, programming, and fault diagnosis.
• Process and manage Return Merchandise Authorizations (RMAs), including inspection, repair documentation, and customer communication.
• Maintain accurate repair records, service reports, and other documentation associated with service activities.
• Perform firmware upgrades, software installations, and system updates for communication equipment.
• Apply for, activate, and maintain software and device license records where applicable.
• Configure and test equipment prior to shipment to ensure products meet customer specifications.
• Manage demo equipment inventory, including preparation, shipping, tracking, maintenance, and returns.
• Assist with inventory control of spare parts, accessories, and service materials.
• Maintain a clean, organized, and safe technical workshop.
• Identify recurring product issues and provide feedback to Engineering and Product Development to improve product reliability.
• Perform additional duties and special projects as assigned.

Qualifications

• Associate degree or technical certification in Electronics, Telecommunications, Information Technology, or a related field, or equivalent work experience.
• Experience troubleshooting electronic equipment; experience with two-way radios, RF communications, wireless communications, or telecommunications equipment is preferred.
• Basic understanding of RF principles, radio programming, antennas, repeaters, and communication systems.
• Experience using diagnostic equipment such as digital multimeters and communication service monitors is a plus.
• Strong analytical and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with Microsoft Office and service management software.
• Strong organizational skills with attention to detail.

Physical Requirements

• Ability to lift and carry equipment weighing up to 50 lbs.
• Ability to work at a repair bench for extended periods.
• Occasional travel may be required to support customers, training, or trade shows.

Preferred Experience

• Experience with Land Mobile Radio (LMR) systems.
• Familiarity with FCC regulations and radio licensing requirements.
• Experience programming digital radio technologies such as DMR, P25, NXDN, or LTE Push-to-Talk systems.
• Experience supporting public safety, commercial, industrial, or enterprise communication systems.

Salary will vary based on geographic location, certifications, and experience.

We are only accepting direct applications. Please, no recruitment or staffing agencies.