Two-Campus Ecommerce Customer Service Lead | Sundays Off

Reasors Food Stores; Hartville (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Sundays Off Every Sunday, guaranteed

Comprehensive health coverage

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Paid Orientation & Training

Team Member Discounts

Team Events

Job summary

HRM Enterprises is seeking an Ecommerce Customer Service Assistant Manager to lead the two-campus Ecommerce Customer Service team at Hartville and Kidron. You will oversee daily workflow, coach staff in real-time, and ensure consistent, high-quality service across channels and brands.

The role requires managing escalations, scheduling, and cross-department coordination, with a focus on maintaining a connected, collaborative team culture across both campuses.

Qualifications

• 2+ years of customer service contact center or call center supervisory experience.
• Accommodating travel weekly between Hartville and Kidron campuses.
• High school diploma or GED required; Associate’s degree in Business preferred.
• Strong verbal and written English communication skills.
• Proficiency with Microsoft Office, Google Docs, call center software; able to learn AX.
• Strong time management and attention to detail.
• Self-directed and able to work with minimal supervision while aligning with team standards.

Responsibilities

• Serve as the first point of contact for routine team questions and day-to-day operational support.

Skills

Customer service supervisory

Verbal and written English

Time management

Attention to detail

Self-directed

Education

High school diploma or GED

Associate’s degree in Business preferred

Tools

Microsoft Office

Google Docs

Call center software

Microsoft AX

Job description

HRM Enterprises is seeking an Ecommerce Customer Service Assistant Manager to lead the two-campus Ecommerce Customer Service team at Hartville and Kidron. You will oversee daily workflow, coach staff in real-time, and ensure consistent, high-quality service across channels and brands.

The role requires managing escalations, scheduling, and cross-department coordination, with a focus on maintaining a connected, collaborative team culture across both campuses.