Turndown Attendant

Hotel Bel Air; Los Angeles (CA); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension/401k Plan

Sick Time

Paid Time Off

Unpaid Time Off

Free Meals on Duty

Uniform provided with complimentarylau

World class development opportunities

Social events throughout the year

Complimentary stays with breakfast

50% off at restaurants within hotels

Resumo da oferta

Hotel Bel Air invites you to join as a Turndown Attendant, delivering impeccable turndown service to guests and keeping suites pristine for nightly enjoyment. You will refresh linens, tidy bathrooms, and replenish amenities to ensure the highest standards of comfort and guest satisfaction.

You should be detail-oriented with strong communication and a customer-first attitude. English is the primary language in our property, and schedules include weekends and holidays.

Qualificações

• Attention to detail is critical for this role.
• Excellent communication with a strong customer service ethic.
• English proficiency; ability to work flexible schedules including weekends.

Responsabilidades

• Provide turndown service and linen refresh across rooms and bathrooms.
• Clean rooms and replenish amenities for night service.
• Handle special requests and coordinate with other departments as needed.
• Uphold brand values of Passion, Personality, Respect, Working Together and Creativity.
• Follow safety guidelines; lift up to 50 pounds; stand up to 8 hours.
• Work varying schedules including weekends and holidays.

Conhecimentos

Attention to detail

Communication

Customer service

Flexibility

Descrição da oferta de emprego

We care about your career and are known for having the absolute best people in the industry. When you join us as a Turndown Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Our success is a result of our employees. As a Turndown Attendant at Hotel Bel Air, here are just some of the great benefits you will receive:

• Pension/401k Plan
• Sick Time
• Paid Time Off
• Unpaid Time Off
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels –Tenured Program
• 50% off at restaurants within all of our Dorchester Collection hotels

As a Turndown Attendant your compensation will be $ 31.92 per hour.

What you'll do

• You will be responsible for providing turndown service to our hotel guests during their day. This will include changing linens in a bathroom, the bedroom, and even on rollaway beds. In addition, our Turndown Attendants are responsible for cleaning the rooms in preparation for nightfall which may include cleaning and replenishing amenities and supplies all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving particular linen/bedsheets or firmness of pillows and beds, and even special occasions. Most of these requests are fulfilled by our Turndown Attendants as they ensure to communicate with all departments and personnel as necessary.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Turndown Attendant you’ll have the opportunity to bring these to life and continue to create our legacy.
• While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
• Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
• The items shared are the essence of a day in the life of a Turndown Attendant but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for attention to detail is critical for this role.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Job Location

USA

Who we are

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6615