Luxury Hotel Turndown Attendant — Guest Experience Pro

Hotel Bel Air; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Pension/401k Plan

Sick Time

Paid Time Off

Unpaid Time Off

Free Meals on Duty

Uniform provided with complimentarylau

World class development opportunities

Social events throughout the year

Complimentary stays with breakfast

50% off at restaurants within hotels

Job summary

Hotel Bel Air invites you to join as a Turndown Attendant, delivering impeccable turndown service to guests and keeping suites pristine for nightly enjoyment. You will refresh linens, tidy bathrooms, and replenish amenities to ensure the highest standards of comfort and guest satisfaction.

You should be detail-oriented with strong communication and a customer-first attitude. English is the primary language in our property, and schedules include weekends and holidays.

Qualifications

• Attention to detail is critical for this role.
• Excellent communication with a strong customer service ethic.
• English proficiency; ability to work flexible schedules including weekends.

Responsibilities

• Provide turndown service and linen refresh across rooms and bathrooms.
• Clean rooms and replenish amenities for night service.
• Handle special requests and coordinate with other departments as needed.
• Uphold brand values of Passion, Personality, Respect, Working Together and Creativity.
• Follow safety guidelines; lift up to 50 pounds; stand up to 8 hours.
• Work varying schedules including weekends and holidays.

Skills

Attention to detail

Communication

Customer service

Flexibility

Job description

Hotel Bel Air invites you to join as a Turndown Attendant, delivering impeccable turndown service to guests and keeping suites pristine for nightly enjoyment. You will refresh linens, tidy bathrooms, and replenish amenities to ensure the highest standards of comfort and guest satisfaction.

You should be detail-oriented with strong communication and a customer-first attitude. English is the primary language in our property, and schedules include weekends and holidays.