Turndown Attendant

Remington Hospitality; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury hotel chain in Los Angeles is seeking a Turndown Attendant to deliver exceptional evening turndown service in guest rooms. The ideal candidate will ensure the rooms are prepared for guests' comfort, maintain cleanliness, and provide discreet interactions. Attention to detail and adherence to luxury brand standards are essential for success in this role. This position offers an opportunity to work in a vibrant hospitality environment.

Qualifications

• Ability to perform evening turndown service in a professional manner.
• Understanding of luxury hotel standards and guest expectations.
• Knowledge of safety protocols and labor regulations.

Responsibilities

• Prepare guest rooms for comfort and relaxation during evening hours.
• Replenish and maintain amenities in guest rooms.
• Ensure cleanliness and presentation of assigned guest rooms.

Skills

Attention to detail

Guest service

Discretion

Job description

Position Summary

The Turndown Attendant is responsible for delivering evening turndown service in guest rooms in accordance with luxury brand standards. This includes preparing rooms for the guest’s comfort, replenishing amenities, maintaining cleanliness, and ensuring a discreet, professional, and welcoming environment. The position requires attention to detail, strict adherence to union and California labor regulations, and consistent delivery of exceptional guest service.

Essential Duties & Responsibilities

• Perform turndown service in assigned guest rooms, including preparing the bed, adjusting lighting, closing drapes, and refreshing the bathroom as per hotel standards.
• Replenish amenities such as bottled water, glassware, towels, toiletries, and other guest supplies.
• Ensure all guest personal items are handled with discretion and respect; report any concerns immediately to the Housekeeping Manager.
• Maintain cleanliness and presentation of guest rooms and service areas during evening hours.
• Monitor guest requests or preferences and communicate special needs to the Housekeeping team.
• Report maintenance issues, safety hazards, or lost & found items promptly.
• Adhere to all safety protocols, including OSHA, Cal/OSHA, and hotel IIPP guidelines.
• Comply with union contract requirements, including shift scheduling, overtime, rest and meal breaks, and work rules.
• Provide courteous, professional, and discreet guest interactions at all times.