Turn Down Attendant - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Gold Key PHR is seeking a Turn Down Attendant to ensure guest rooms are clean, comfortable, and inviting for evening stays in a Norfolk-area hotel. You will follow property standards, perform turndown tasks, replace linens and amenities, and maintain a professional appearance and helpful attitude toward guests and team members.

The role requires basic English, ability to lift up to 20 pounds, and flexibility to work weekends/holidays.

Qualifications

• Able to read, write and speak basic English.
• Able to perform basic math for measurements and dilution ratios.
• Flexible schedule including weekends and holidays.

Responsibilities

• Know your job and complete training.
• Be on time and follow schedule and uniform rules.
• Be on stage: friendly, well groomed, and ready to assist guests.
• Serve guests professionally and follow the
• Complete turn down service per standards: remove trash, replace linens, adjust lighting, place slippers/robe as applicable.
• Maintain clean, organized work areas and corridors.
• Follow procedures using approved scripts and tools.
• Document room assignments and report any deficiencies.
• Work safely and report unsafe conditions.
• Collaborate with team to ensure guest satisfaction.
• Other duties as assigned.

Skills

Basic English

Math basics

Education

High School Diploma or GED

Job description

Overview

Ensure the cleanliness and comfort of Guest's rooms before their evening stay and provide special amenities to enhance the Guest experience.

Responsibilities

Level One

• Know your job.

  Complete job skills training and possess a clear knowledge of the job

  Know property standards (SSI) and room types

  Listen attentively in Pre-shift and ask for clarification of assignments and expectations

• Be on time.

  Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

  Follow clock in and out procedures

• Be on stage.

  Maintain a friendly, approachable, always willing to assist attitude

  Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

  Use approved verbiage, scripting when interacting will all guests

  Follow proper procedure and scripting when entering a guest room

• Serve.

  Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, "The Keys to Making it Right."

  Complete turn down service on each room according to property standards to include removing trash, remove and replace soiled linens, turning on bedside lights, set bed for turndown per standard, place slippers and robe when applicable, close dark shade, set TV to specified channel, place property specific amenity (candy, inspirational card, marketing collateral)

  Complete turn down service on each bathroom according to property standards to include removing trash, remove and replace soiled towels, arrange and straighten Guest toiletries, place bathmat and replenish hotel toiletries

• Work smart.

  Use your Turn Down Attendant Board with instructions for sequence and special requests to complete turndown service

  Maintain cleanliness of all guest room corridors service landings to include dirty linen and linen shoots

  Replenish supply closets and restocked to documented SSI

• Use your tools.

  Ensure cart or caddy (as applicable) is set up to standard

  Use the approved tools and checklists to complete assigned tasks

  Complete room assignment sheet and return to your supervisor at the end of your shift to checkout for the day

• Measure Up.

  Produce clean and tidy rooms with completed turn down service that meets or exceeds quality and efficiency standards of the department

• Respect the space.

  Keep your work area, cart and closets clean and organized

  Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

• Be safe.

  Report unsafe work conditions or practices and safety or security violations in accordance with company policy

• Support the Team:

  Cooperate with other Associates and supervisors striving to create a positive work environment

  Support team efforts through carrying out responsibilities in a constructive and professional manner

• Other duties as assigned.

Qualifications

TypeQualificationSkillAble to read, write and speak basics English. Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc. Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation. Able to push, stand, stoop, bend, and lift items weighing up to 20pounds repetitively during entire shift. Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria. Able to work a flexible schedule including weekends and holidays as required.EducationHS-GED-Work Programme - or Over seas equivalent is desired.Skillphysical set i sprimary importance - ability to handle to physical demands of the job.ExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.

Wage/Salary

$15.00 hourly