Bilingual Housekeeping Team Captain - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); Vor Ort; USD 20.000 - 29.000; Vollzeit

Zusammenfassung

Gold Key PHR is seeking an entry-level supervisory person to oversee housekeeping Associates. You will ensure guest rooms meet SSI standards for cleanliness, quality, and efficiency, while motivating the team and maintaining safety and procedure compliance.

Responsibilities include on-time supervision, training, room inspections, and collaboration with staff to uphold high service standards. Prior housekeeping experience is preferred.

Qualifikationen

• Must have a good attitude and work ethic.
• Ability to interact with guests and staff.
• English proficiency preferred.
• Previous housekeeping experience preferred.
• Experience with Room Attendant role and references encouraged.

Aufgaben

• Supervise housekeeping Associates and motivate the team.
• Ensure all guest rooms meet SSI standards for cleanliness and quality.
• Train and coach staff using approved materials.
• Inspect rooms and ensure proper turnover and documentation.
• Follow safety procedures and report unsafe conditions.

Kenntnisse

Good attitude

Guest interaction

English proficiency

Housekeeping experience

Room Attendant references

Verbal communication

Team motivation

Development training

Ausbildung

HS GED or equivalent

Jobbeschreibung

Overview

The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure tat all guest rooms meet property SSI in all areas including cleanliness, quality and efficiency.

Responsibilities

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
• Follow clock in and out procedures

Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

Use your tools.

• Ensure cart of caddy (if applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks
• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

Respect the space.

• Keep your work area, cart and closets clean and organized
• Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications

TypeQualificationSkill

• Good attitude and work ethic practices
• Ability to interact with hotel/resort guests and staff alike
• Ability to speak English preferred
• Prior housekeeping work experience preferred.
• Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability
• Good attitude and manner in dealing with people, easy to work with and for
• Good verbal communication skills, ability to read and write English
• Team building and motivation skills
• Willingness to receive development and supervisory training.

Experiencecommensurate or transferable skill set is primary consideration - past work as hospital surgery room inspection, prison cleaning squad leader, etc.EducationHS - GED - or overseas equivilance is desired.

Wage/Salary

$18.00 per hour