Turndown Attendant: Elevate Guest Sleep & Comfort

Gold Key PHR; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Gold Key PHR is seeking a Turn Down Attendant to ensure guest rooms are clean, comfortable, and inviting for evening stays in a Norfolk-area hotel. You will follow property standards, perform turndown tasks, replace linens and amenities, and maintain a professional appearance and helpful attitude toward guests and team members.

The role requires basic English, ability to lift up to 20 pounds, and flexibility to work weekends/holidays.

Qualifications

• Able to read, write and speak basic English.
• Able to perform basic math for measurements and dilution ratios.
• Flexible schedule including weekends and holidays.

Responsibilities

• Know your job and complete training.
• Be on time and follow schedule and uniform rules.
• Be on stage: friendly, well groomed, and ready to assist guests.
• Serve guests professionally and follow the
• Complete turn down service per standards: remove trash, replace linens, adjust lighting, place slippers/robe as applicable.
• Maintain clean, organized work areas and corridors.
• Follow procedures using approved scripts and tools.
• Document room assignments and report any deficiencies.
• Work safely and report unsafe conditions.
• Collaborate with team to ensure guest satisfaction.
• Other duties as assigned.

Skills

Basic English

Math basics

Education

High School Diploma or GED

Job description

Gold Key PHR is seeking a Turn Down Attendant to ensure guest rooms are clean, comfortable, and inviting for evening stays in a Norfolk-area hotel. You will follow property standards, perform turndown tasks, replace linens and amenities, and maintain a professional appearance and helpful attitude toward guests and team members.

The role requires basic English, ability to lift up to 20 pounds, and flexibility to work weekends/holidays.