Turn Down Attendant

Bernardus Lodge & Spa; California; On-site; USD 28,000 - 36,000; Full time

Job summary

Bernardus, LLC in California is looking for a Turndown Attendant to ensure the highest standards of cleanliness and provide exceptional guest service. The ideal candidate must be available to work weekends and holidays, possess a high school diploma, and have at least six months of related experience.

You will perform essential cleaning duties, turn down beds, and replenish in-room supplies while ensuring a memorable experience for guests. A flexible and versatile approach to changing priorities is essential for success in this role.

Qualifications

• Six-month related experience in a housekeeping or cleaning role.
• Ability to understand basic terms and directions in English.
• Must be available, including weekends and holidays.

Responsibilities

• Perform cleaning duties to maintain high cleanliness standards.
• Turn down beds and replenish supplies in guest rooms.
• Report any deficiencies to management and support safety.

Skills

Cleanliness standards

Communication skills

Flexibility

Teamwork

Education

High school diploma or equivalent

Job description

OBJECTIVE

The Turndown Attendant performs cleaning duties to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support Forbes 4-Star Standards.

DUTIES AND RESPONSIBILITIES

The following reflects the essential functions for this job but does not restrict the tasks that may be assigned by the supervisor who may reassign duties and responsibilities at any time.

• During evening standup, employee will obtain their assignment of rooms for turndown service.
• Turn down beds according to resort standards.
• Replenish supplies such as towels, toilet paper, and all other in-room amenities.
• Empty all trash in room and replace plastic bag when needed.
• Help maintain room by reporting any deficiencies to Housekeeping Management or Engineering.
• Deliver express check-outs, daily newsletters, headlines page, and bedtime stories to guest rooms.
• Deliver turndown amenities to room.
• Replenish water.
• Create a restful atmosphere by turning on the fire place, music, and night stand lights.
• Punctual, regular, and reliable attendance is a condition for continued employment.
• Support safe work habits and a safe working environment at all times.
• Perform other duties as assigned by Management.

QUALIFICATIONS

• Must have open availability, work weekends and holidays.
• Six‑month related experience.
• Commitment to excellence and high standards.
• Manage priorities and workflow.
• Versatile, flexible, and a willingness to work within constantly changing priorities with enthusiasm.
• Work independently and as a team player.
• Understand any and all safety requirements and cautions.
• Speak and understand basic terms, directions and concepts in the primary language(s) used in the workplace.
• Must provide valid document(s) to work in the U.S.
• Must meet legal age requirements for the position.

EDUCATION

• High school diploma or equal to a GED

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 30 lbs.
• Coordinate multiple tasks simultaneously.

CERTIFICATES & LICENSES

• None required.

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

• Protective equipment required for this job: latex gloves, face mask (if needed).
• Use of various hazardous chemicals.
• Work is performed both indoors and outdoors.