Tubing Operations Supervisor

Sugar Bowl; Norden (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free ski passes

Free tubing passes

401k after 1,000 hours

Paid sick time

Employee Assistance Program (EAP)

Free ski passes for dependents

Discounted lift tickets

Hotel discounts

Job summary

Sugar Bowl Resort is seeking an energetic Tubing Supervisor to lead daily tubing operations, train staff, and partner with Mountain Operations to keep tubing lanes groomed and guest-ready all season long.

You will oversee on-hill safety, supervise team members, manage opening/closing procedures, parking, tickets, Food & Beverage and Retail activities, and ensure tubing equipment is maintained and safe, with a focus on guest satisfaction and team development.

Qualifications

• Minimum of two years of customer and guest service experience.
• Experience supervising outdoor activities preferred.
• Comfortable working outdoors in all temperatures and weather conditions.

Responsibilities

• Oversee active safety management to keep every guest and team member safe.
• Train and supervise staff members.
• Oversee day-to-day tubing operations, including opening and closing procedures, parking, tickets, Food & Beverage and Retail, security and patrol operations.
• Ensure the safety of all tubing employees.
• Secure releases of liability and ensure the safety of all customers.
• Review and oversee all daily logbooks.
• Coordinate with Mountain Operations on daily maintenance of lifts and tubing lanes.
• Maintain a log of hours for lifts and train staff on daily lift operations.
• Maintain tube inventory and proper inflation levels; patch, repair or retire tubes as needed.
• Keep logs on tube condition and send tubes back to the vendor for refurbishing as needed.
• Perform some snow removal as necessary.
• Take on other job duties as assigned.
• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations.

Skills

Customer service

Team leadership

Safety management

Outdoor work

Multi-tasking

Communication

Job description

Sugar Bowl Resort is seeking an energetic, safety-minded Tubing Supervisor to keep our tubing operations running smoothly and our guests smiling. You will step in to lead daily tubing operations and activities in the absence of the Tubing Manager, train and supervise a spirited team, and partner with Mountain Operations to keep our tubing lanes groomed and guest-ready all season long.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are

• Brings a fun, positive attitude and fosters an upbeat work environment for your team
• Available 7 days a week, including weekends, evenings and holidays
• Proven ability to manage multiple issues at once, multi-task with strong attention to detail and make sound decisions on the spot
• Flexible and adaptable in a constantly changing environment
• Proactive and self-directed, able to work independently with little or no supervision
• Skilled at developing and maintaining professional, positive relationships with external groups
• Minimum of two years of customer and guest service experience
• Experience supervising outdoor activities preferred
• Comfortable working outdoors in all temperature and weather extremes
• Open to learning new skills and supporting other departments as needed - a versatile, team-first mindset

What You'll do

On-Hill Operations

• Oversee active safety management to keep every guest and team member safe
• Train and supervise staff members
• Oversee day-to-day tubing operations, including opening and closing procedures, parking, tickets, Food & Beverage and Retail, security and patrol operations
• Ensure the safety of all tubing employees
• Secure releases of liability and ensure the safety of all customers
• Review and oversee all daily logbooks

Lifts and Grooming

• Coordinate with Mountain Operations on daily maintenance of lift(s) and tubing lanes
• Maintain a log of hours for lifts
• Train staff on daily lift operations

Tubes

• Maintain tube inventory and proper inflation levels; patch, repair or retire tubes as needed
• Keep logs on tube condition and send tubes back to the vendor for refurbishing as needed

Additional Responsibilities

• Perform some snow removal as necessary
• Take on other job duties as assigned
• Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations.
• Take advantage of opportunities to learn new skills across the resort, supporting a well-rounded, team-first approach to the guest experience.

Physical Requirements

• Lifts, carries and moves up to fifty (50) pounds, such as tubes, fencing, signage and supplies, throughout a shift
• Works outdoors in all temperature and weather extremes
• Stands and walks for extended periods on snow and uneven terrain
• Bends, kneels and uses hand tools when inflating, patching and repairing tubes, and performs snow removal, including shoveling

Winter Benefits

• Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service
• Paid sick time
• Employee Assistance Program (EAP)
• Professional development opportunities
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our restaurants
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations
• Hotel discounts
• Employee ski reciprocal programs