TTI Customer Service Job Fair - Thursday, November 12th

TTI Consumer Power Tools, Inc.; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Power Equipment will be hosting an onsite job fair in Anderson, SC, interviewing for Customer Support Associates in the Customer Experience Department.

Location: 100 Innovation Way, Anderson, SC 29621. Shift is 1st shift, Monday–Friday, 9:00 am–6:00 pm. Pay starts at $16.00/hr with benefits including tuition assistance, 401(k), medical/dental/vision, vacation and holidays.

Qualifications

• High School Education or equivalent is required.
• Minimum one year in a customer service, call center, or related field with inbound call experience.
• Strong written and verbal skills and clear communication with callers.
• Proficient with Microsoft Word and Excel; Access is a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Phone skills

Written and verbal communication

Inbound calls experience

Microsoft Word

Excel

Education

High School Education or equivalent

Tools

Access

Job description

Job Description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, November 12th! We are currently hiring Customer Support Associates to work in our Customer Experience Department.

Location: 100 Innovation Way, Anderson, SC 29621

When: Thursday, November 12th (10am - 2pm)

We will be doing interviews while you are onsite at the event.

Please see the following job description for the positions we are hiring for.

Pay & Benefits

Pay: Starting at $16.00/hr

• tuition assistance
• 401(k)
• medical/dental/vision coverage
• vacation
• holidays

Shift Hours

1st Shift: Monday – Friday, 9:00 am – 6:00 pm

Requirements

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Company Culture

TTI is a world‑class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world‑famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.