TSG Technician

United Parcel Service, Inc.; Pleasantdale (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

United Parcel Service, Inc. is seeking an IT Services Manager to ensure the successful execution of customized solutions and organizational initiatives.

You will leverage root cause analysis, KPIs, SLAs, and cross-functional teams to deliver excellent customer experiences across information technology services, support, and project deployments. The role may involve coding or integration with external customer systems, and requires overseeing cost, staffing, equipment, and security of IT

Qualifications

• Must be a U.S. Citizen or authorized to work in the U.S.
• Must be located in the job location or willing to relocate
• Shift: Tuesday - Saturday 2:30 pm to 11 pm

Responsibilities

• Lead and coordinate delivery of IT services, support, and project deployments.
• Utilize root cause analysis, KPIs, and SLAs to meet business metrics.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and development to staff and customers.
• Engage with customers through face-to-face collaboration and consultative interactions.

Skills

Root cause analysis

KPIs & SLAs

Coding

System integration

Stakeholder management

Job description

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria

Job Grade: A13

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Shift: Tuesday - Saturday 2:30 pm to 11 pm

Last day to apply is 11/7/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.