Technician II, Technology Support

UPS; Livonia (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

UPS in Livonia, MI is seeking a permanent IT Service Delivery Manager to lead the execution of customized IT solutions and organizational initiatives. You will oversee cost, staffing, equipment, and security while coordinating with cross-functional teams and vendors to deliver superior customer experiences.

The role may involve coding or integration tasks and requires strong root cause analysis and KPI tracking to meet financial targets and SLAs. Relocation is welcomed if needed.

Qualifications

• Must be a U.S. citizen, national, or合法 permanent resident or authorized to work in the U.S.
• Experience leading IT service delivery and cross-functional projects.
• Ability to manage costs, staffing, and vendor relationships.

Responsibilities

• Oversee delivery of IT services, support, and project deployments.
• Coordinate with internal teams and external vendors to ensure SLA adherence.
• Provide training and development to staff and customers; monitor expenses.

Skills

Root cause analysis

Stakeholder collaboration

Project management

Technical training

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria

• Job Grade: A13
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Shift: Tuesday - Friday 8 am to 4:30 pm and Saturdays 4 am to 12:30 pm
• Last day to apply is 11/11/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.