Technician II, Technology Support

UOH UPS Inc (Ohio); Richwood (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

United Parcel Service (UPS) is seeking an IT services delivery professional to ensure successful execution of customized solutions and organizational initiatives. You will coordinate cross-functional teams, manage costs and assets, and drive customer experience for information technology services and project deployments.

The role emphasizes training, adherence to SLAs, and proactive expense management to meet financial targets.

Qualifications

• Formal vocational/technical education plus on-the-job training.
• Ability to follow defined analytical, scientific, or operational processes.

Responsibilities

• Coordinate delivery of IT services, support and project deployments.
• Manage cost, staffing, equipment inventory, system compliance, safety and security of resources.
• Provide technical training and development to staff and customers.
• Plan and monitor expenses to meet financial targets and metrics.
• Build and maintain professional relationships with customers through engagement and collaboration.

Skills

Net+ Certification

A+ Certification

Communication skills

Ticket management

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description: Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

NICE TO HAVES

• Net+ Cert
• A+ Cert
• Communication/Organizations Skills
• Previous experience managing high volume number of support tickets.

Schedule: T-Saturday 4am-12:30pm Grade: A13 Last day for internals to apply 11/18 Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.