TSDS Customer Engagement Analyst - $77 CTC - REMOTE

Chandra Technologies, Inc; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

Chandra Technologies, Inc. seeks an experienced Instructional Designer to design, develop, and maintain training content for TSDS initiatives.

You will create curricula, eLearning courses, webinars, guides, videos, job aids, FAQs, assessments, and evaluations, applying adult learning principles to both web-based and instructor-led resources. You will conduct training needs assessments, analyze impact, and support change-readiness activities tied to TSDS upgrades, collaborating with SMEs and the

Qualifications

• Experience designing instructor-led, virtual, and self-paced learning solutions.
• Experience creating training curricula, facilitator guides, participant guides, job aids, and instructional resources.
• Technical Writing: experience developing clear, concise, and user-focused documentation and training materials.
• Learning Needs Analysis: experience conducting training needs assessments and impact analyses.
• Experience developing web-based training content, videos, webinars, and Learning Management System materials.
• Communication & Collaboration: ability to work effectively with SMEs, stakeholders, and cross-functional teams.

Responsibilities

• Design, develop, maintain, and continuously improve training content for TSDS initiatives.
• Develop curriculum, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations.
• Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources.
• Conduct training needs assessments and impact analyses.
• Identify training and communication needs from system enhancements and policy changes.
• Develop resources for train-the-trainer programs and collaborate with TSDS Customer Engagement Team SMEs.
• Develop communication resources that support customer readiness and system adoption.
• Maintain existing instructional materials and ensure consistency across learning products.
• Incorporate stakeholder feedback and maintain Learning Management System content.
• Track milestones, measure training effectiveness, and prepare improvement reports.

Skills

Instructor-led learning design

eLearning course development

Curriculum development

Technical writing

Learning needs analysis

Web-based training content

Cross-functional collaboration

MS 365 proficiency

Job description

• Design, develop, maintain, and continuously improve training content for TSDS initiatives.
• Develop curriculum, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations.
• Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources.

Job Description

• Crop to Crop resumes are accepted

Instructional Design & Curriculum Development

• Design, develop, maintain, and continuously improve training content for TSDS initiatives.
• Develop curriculum, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations.
• Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources.

Training Needs & Change Readiness

• Conduct training needs assessments and impact analyses.
• Identify training and communication needs resulting from system enhancements, application upgrades, policy changes, and business process modifications.
• Support training and change-readiness activities associated with the TSDS Unique ID 202x upgrade.

Train-the-Trainer & Customer Support

• Develop resources for train-the-trainer programs delivered through Texas Education Service Centers for use by school system users.
• Collaborate with TSDS Customer Engagement Team subject matter experts (SMEs) under the of the Customer Engagement Team Manager.
• Develop communication resources that support customer readiness and system adoption.

Content Maintenance & Quality

• Maintain existing instructional materials and ensure consistency across learning products.
• Incorporate stakeholder feedback into training materials and resources.
• Develop and maintain Learning Management System content.

Performance Measurement & Continuous Improvement

• Track assigned milestones and deliverables.
• Collect and analyze training-effectiveness metrics.
• Prepare reports and recommendations supporting continuous improvement of statewide training programs.

Technical & Program Support

• Support TSDS, TSDS PEIMS, TSDS Core Collections, and TSDS Unique ID initiatives.
• Use content-development technologies and Microsoft 365 applications.
• Support technical software implementations, organizational change initiatives, and large-scale system upgrades.

Required Skills

• Experience designing and developing instructor-led, virtual, and self-paced learning solutions.
• Experience creating training curricula, facilitator guides, participant guides, job aids, and instructional resources.
• Technical Writing: Experience developing clear, concise, and user-focused documentation and training materials.
• Learning Needs Analysis: Experience conducting training needs assessments and impact analyses.
• Experience developing web-based training content, videos, webinars, and Learning Management System materials.
• Communication & Collaboration: Ability to work effectively with SMEs, stakeholders, and cross-functional teams
• Microsoft Proficiency: Experience using Microsoft 365 applications to develop training & communication materials.

Desired Skills

• Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.
• Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
• Training Delivery: Experience delivering technical and business-process training to diverse audiences.
• Adult Learning Principles: Demonstrated application of adult learning theory and instructional design best practices. (Note: The ‘i’ closing tag will be omitted because the original text does not include a closing tag.)
• Experience supporting large-scale software deployments, upgrades, and organizational change initiatives.
• PEIMS & Core Collections: Experience supporting TSDS PEIMS, Core Collections, and Unique ID initiatives.
• Texas Student Data System (TSDS): LEA/vendor-level experience working with TSDS and its data collections.