TSC Servicing Support Specialist

Inside Lvmh; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Tiffany & Co is seeking a Servicing Support Specialist to coordinate between the Tiffany Service Center and internal clients. The role requires excellent communication, strong self-management, and the ability to resolve issues promptly while handling rush orders and critical repairs.

You will collaborate with multiple departments, provide technical information, and ensure accurate status updates. A fast-paced environment and overtime flexibility are essential for success.

Qualifications

• Minimum high school diploma or equivalent is required.
• Proven ability to type/keyboard efficiently.
• Excellent written and verbal English communication.
• Ability to work independently and manage multiple tasks.
• Willingness to work overtime and weekends as needed.
• Customer-service mindset for a fast-paced environment.

Responsibilities

• Respond to inquiries and issues in a professional, efficient manner for internal and external clients.
• Act as liaison between U.S. Retail, Direct Sales, Business Sales and all Tiffany Service Center departments.
• Manage rush requests and provide repair/alteration estimates.
• Provide status updates to internal clients and departments as needed.
• Identify process improvements and participate in special projects.

Skills

Keyboarding

Strong English

Independent

Multi-tasking

Overtime availability

Client service orientation

Education

High school diploma or equivalent

Job description

The Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including the Order & Parts Processing, Estimators, Outbound, and Client Relations and must be able to resolve all client issues professionally and knowledgeably in a timely manner. The Servicing Support Specialist manages the workflow for rush and other critical orders, provides technical information, and serves as the primary contact for internal clients. The Servicing Support Specialist must have excellent self-management skills and be able to prioritize and multi-task, while interacting with internal clients.

What You'll Do:

Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all internal and external clients. Proactively inform management of any service-related issues that may result in client escalations. Act as the liaison between U.S. Retail, Direct Sales, Business Sales and all departments within the TSC.This includes managing rush requests, providing repair and alteration estimates, and acting as a subject matter expert on technical and systematic processes

Physically and systematically manage the flow of critical repair orders through the department according to Tiffany accuracy, productivity, and turn time standards.Work with teammates to coordinate the department workflow ensuring that service levels are appropriate for all orders. Provide updates to internal clients and related departments on status of orders as needed

Analyze and make recommendations with ongoing problem identification and process improvements. Participate in special projects and/or provide coverage during absences for other positions

Required Qualifications:

• High school diploma or equivalent
• Keyboarding
• Strong written and verbal English communication skills
• Ability to work independently and manage multiple tasks
• Flexible work schedule and ability to work overtime as needed including weekend hours
• Strong client service orientation and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Jewelry, watch, or luxury industry experience

The hiring range for this position ranges from $22- $31per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.