TSC Servicing Support Specialist

Tiffany & Co.; Astoria (OR); On-site; USD 30,000 - 43,000; Full time

Job summary

The Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including Order & Parts Processing, Estimators, Outbound, and Client Relations, resolving client issues professionally and promptly. The role manages workflow for rush and other critical orders, provides technical information, and serves as the primary contact for internal clients, prioritizing and multi-tasking while maintaining excellent service.

They also coordinate with U.S.

Qualifications

• High school diploma or equivalent required.
• Keyboarding proficiency required.
• Excellent written and verbal English communication required.
• Ability to work independently and manage multiple tasks.
• Flexible schedule including weekend hours.
• Strong client service orientation in a fast-paced environment.

Responsibilities

• Respond to inquiries and issues efficiently, professionally, and accurately while delivering high-quality service to internal and external clients.
• Inform management of service-related issues that may lead to escalations.
• Act as liaison between U.S. Retail, Direct Sales, Business Sales and all departments within the TSC.
• Manage rush requests, provide repair and alteration estimates, and serve as a subject matter expert on processes.
• Coordinate workflow to ensure appropriate service levels and provide status updates.
• Participate in process improvements and coverage during absences.

Skills

Strong written and verbal English

Independent work

Client service orientation

Flexible schedule

Keyboarding

Education

High school diploma or equivalent

Job description

The Servicing Support Specialist acts as a liaison between the Tiffany Service Center (TSC) and internal clients, including the Order & Parts Processing, Estimators, Outbound, and Client Relations and must be able to resolve all client issues professionally and knowledgeably in a timely manner. The Servicing Support Specialist manages the workflow for rush and other critical orders, provides technical information, and serves as the primary contact for internal clients. The Servicing Support Specialist must have excellent self-management skills and be able to prioritize and multi-task, while interacting with internal clients.

What You'll Do:

Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all internal and external clients. Proactively inform management of any service-related issues that may result in client escalations. Act as the liaison between U.S. Retail, Direct Sales, Business Sales and all departments within the TSC.This includes managing rush requests, providing repair and alteration estimates, and acting as a subject matter expert on technical and systematic processes

Physically and systematically manage the flow of critical repair orders through the department according to Tiffany accuracy, productivity, and turn time standards.Work with teammates to coordinate the department workflow ensuring that service levels are appropriate for all orders. Provide updates to internal clients and related departments on status of orders as needed

Analyze and make recommendations with ongoing problem identification and process improvements. Participate in special projects and/or provide coverage during absences for other positions

Required Qualifications:

• High school diploma or equivalent
• Keyboarding
• Strong written and verbal English communication skills
• Ability to work independently and manage multiple tasks
• Flexible work schedule and ability to work overtime as needed including weekend hours
• Strong client service orientation and ability to thrive in a fast-paced environment

Preferred Qualifications:

• Jewelry, watch, or luxury industry experience

The hiring range for this position ranges from $22- $31per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.