Assistant Manager, Material Operations

Tiffany & Co.; New York (NY); On-site; USD 71,000 - 96,000; Full time

Job summary

Tiffany & Co. is seeking an Assistant Manager to oversee the Material Operations department, aligning repair workflows, scheduling, and process improvements with a luxury brand standard in New York. You will guide staff, ensure timely repair estimates, and uphold quality and safety across daily operations.

The role emphasizes leadership, initiative, and collaboration with management to optimize performance and customer satisfaction within a high-end environment.

Qualifications

• Three years of business experience with a management background.
• Strong initiative and the ability to work without constant direction.
• Demonstrated ability to identify and provide resolution for areas of improvement.
• Excellent organizational abilities to manage and prioritize multiple tasks.
• Strong academic and/or business background with English language usage, grammar, and communication skills.
• Flexibility with schedule, assignments and willingness to work overtime (possible weekends during holiday season).
• High ability to collaborate, build strong business relations, and influence without direct oversight.
• Proficiency in Tiffany & Co. computer applications (AS400, MIPS).
• Experience working in an operations, technical, or luxury retail environment.
• Some familiarity with jewelry, watches, clocks, and silver products.
• Analytical experience preferred.

Responsibilities

• Manage day-to-day operations of the Material Operations department in conjunction with the department Manager.
• Oversee repair orders, pricing, timing, and the direct-from-customer repair workflow.
• Provide leadership, direction, and development for staff; ensure schedules are updated for adequate coverage.
• Implement and monitor new processes and projects; drive process improvements.
• Foster a healthy and safe workplace and promote wellness and safety programs.
• Coach and develop staff; delegate work and cross-train department staff.

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

The Assistant Manager is responsible for the management of all day-to-day operations of the Material Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are issued parts both systematically and physically.They are also responsible for oversight of repair estimate price and timing, and the “direct from customer” repair process.The Assistant Manager provides management support, direction, and development for staff.In addition, the Assistant Manager ensures that all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Key Accountabilities

Quality and service and excellence

Set goals that align with our luxury brand and meet customer expectations

Measure results through daily order reporting, production reporting, and quality monitoring

Identify obstacles/opportunities that hinder the daily success of the team

Hold the team and yourself accountable to consistently produce high-quality work

Implement and monitor process improvements

Foster a healthy and safe workplace through promoting internal wellness and safety programs

Talent Management

Provide leadership to your team by setting clear expectations and holding them accountable

Commitment to hiring top talent that can grow one or two levels

Develop our current talent by closing skill gaps to maximize staff potential through projects and stretch assignments

Effectively and appropriately manage employee performance

Collaborate with your manager to coach and develop staff; effectively delegate work

Crosstrain our department staff and facility wide to create a more flexible work environment

Fiscal Responsibility

Plan and forecast for your department taking into consideration historical trends

Financial acumen: understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate

Compliance: understand industry, corporate, and department regulations to manage the team appropriately

Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately

ROI analysis: understanding the cost/benefit analysis of your actions

Contingency planning: being mindful that the business is constantly changing and your role is to provide contingency plans to still attain your financial goals

Required Qualifications:

3 years business experience with management background

Strong initiative and the ability to work without constant direction

Demonstrated ability to identify and provide resolution for areas of improvement

Excellent organizational abilities to manage and prioritize multiple tasks

Strong academic and/or business background with English language usage, grammatical, and communication skills

Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)

High ability to collaborate, build strong business relations, and influence without direct oversight

Preferred Qualifications:

Proficiency in Tiffany & Co. computer applications (e.g. AS400, MIPS)

Experience working in an operations , technical, or luxury retail environment

Some familiarity with jewelry, watches, clocks, and silver products

Analytical experience preferred

The hiring range for this position ranges from $71,000- $96,000 annually. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

• Locais Tiffany Service Center