Service Center Representative

LVMH; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Tiffany & Co.'s Repair Services (RS) Representative accurately assesses repair orders to identify technical assignments and anticipated labor time per repair, balancing client needs by date. The RS Representative maximizes workflow by capturing all information in the system and escalating anticipated servicing issues.

The RS Representative identifies volume and type of repairs, tracks due dates, and collaborates with management on projects.

Qualifications

• High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office.
• 2 years' experience in an administrative business environment.
• Graduate Gemologist or GIA coursework.

Responsibilities

• Accurately assesses repair orders to identify required technical assignments and anticipated labor time.
• Balance client needs by date while maximizing workflow and efficiency.
• Capture all relevant information in the system and escalate anticipated servicing issues.
• Ensure quality, productivity, and organized maintenance of work in progress.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High School diploma or equivalent

Tools

Repair System

AS 400

Job description

The Tiffany & Co. Repair Services (RS) Representative accurately assesses repair orders to identify technical assignments based upon their understanding of individual technical expertise and anticipated labor time per repair, while balancing the client need by date. The RS Representative maximizes workflow and efficiency by capturing all relevant information in the system and escalating any anticipated servicing issues.

The RS Representative should be able to identify volume, type of repairs, and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. They will work with Management to manage issues & projects where applicable

Quality - Complete all processing work according to Tiffany quality and design standards; read, understand, and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and escal as appropriate

Productivity - Meet or exceed established productivity standards based on work mix and role

Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized workspace. Request any needed parts, consumable material, tools, or supplies when asked by management or technical staff according to established procedures

Knowledge and Development:

Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, and methods of manufacture

Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements

Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration, and management in problem solving and process improvement

Service Center Support:

Provide assistance as needed throughout the center; perform alternate duties as needed and as capable; assist administration with workflow management; participate in special projects

Occupational Health and Safety:

Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, and ergonomics

Maintain a safe workstation free from risks by complying with Tiffany's established safety policies and procedures. Immediately report any safety incidents, including \"near misses\", to management

Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken, or unsafe tools, equipment, and supplies; identify and report any gaps in workshop infrastructure

Required Qualifications:

High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office

2 years' experience in an administrative business environment

Preferred Qualifications:

Experience in a technical environment

Knowledge of Tiffany & Co. computer systems (e.g. Repair System, AS 400)

Graduate Gemologist or GIA coursework

The hiring range for this position ranges from $22- $31per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.