TSA Field IT Ops & Customer Support Specialist

SAIC; Virginia (MN); On-site; USD 40,001 - 80,000; Full time

Job summary

SAIC is hiring for multiple IT support positions in Virginia, Minnesota, offering roles like Service Desk Agents and Site Support Technicians. Candidates must have US citizenship and a minimum education level based on the position.

The anticipated salary ranges from $40,001 to $80,000, determined by experience and role specifics.

Positions will provide critical support to the Department of Homeland Security's TSA operations across various locations within the United States.

Qualifications

• All positions require US citizenship and the ability to obtain a DHS Public Trust.
• Service Desk/Site Technician requires 2-5 years of related experience.
• Engineers/Managers require 5-10 years of related experience.

Skills

Customer support skills

Technical troubleshooting

Communication skills

ITIL Foundation Certification

Experience with ITSM Ticketing tools

Experience with cloud-based platforms

Education

High School Degree

Associate's Degree

Bachelor's Degree in related field

Tools

ServiceNow

AWS Connect

Job description

SAIC is hiring for multiple IT support positions in Virginia, Minnesota, offering roles like Service Desk Agents and Site Support Technicians. Candidates must have US citizenship and a minimum education level based on the position.

The anticipated salary ranges from $40,001 to $80,000, determined by experience and role specifics.

Positions will provide critical support to the Department of Homeland Security's TSA operations across various locations within the United States.