TS/SCI Helpdesk Specialist — Junior IT Support

D2 Consulting; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO (accrued)

STD/LTD/Life Insurance

Referral bonuses

Professional development reimbursement

Job summary

D2 Consulting seeks a Junior Helpdesk Specialist to provide excellent customer service from the Single-Point-of-Contact IT Service Desk in St. Louis, MO. The role handles requests, diagnoses issues, and guides users through troubleshooting steps to resolution.

The position requires a TS/SCI clearance, strong communication, and the ability to work shift hours. Training is provided, with benefits and competitive compensation.

Qualifications

• Experience delivering technical assistance for computer systems, hardware, or software.
• Responding to emails or chat messages for customers seeking help.
• Ability to create and route tickets in incident management systems.

Responsibilities

• Assist in providing technical assistance and support related to computer systems, hardware, or software.
• Respond to email or chat messages for customers seeking help.
• Walk customers through problem-solving process.
• Create a ticket in the incident management system for all support calls.

Skills

Customer service

Phone support

Problem solving

Time management

Education

Bachelor's Degree in IT

IT Certification

Tools

ServiceNow

Job description

D2 Consulting seeks a Junior Helpdesk Specialist to provide excellent customer service from the Single-Point-of-Contact IT Service Desk in St. Louis, MO. The role handles requests, diagnoses issues, and guides users through troubleshooting steps to resolution.

The position requires a TS/SCI clearance, strong communication, and the ability to work shift hours. Training is provided, with benefits and competitive compensation.