TS/SCI Help Desk Technician | NetOps & EOC Support

Saic; Homestead (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Saic is seeking a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) at Homestead AFB, FL. The role involves providing end-user support, troubleshooting issues, and managing incident reports.

Qualifications include an active DoD TS/SCI clearance, a DoD 8570 IAT II Certification, and relevant experience based on educational background. This position plays a critical role in maintaining operational capabilities for the end users.

Qualifications

• Active DoD TS/SCI clearance is required.
• DoD 8570 IAT II Certification.

Responsibilities

• Provides IT help desk support to users resolving problems.
• Coordinates incident reports tracking from initiation to conclusion.
• Installs and troubleshoots software and repairs devices.
• Maintains user accounts and provides EOC site/local help desk services.

Skills

Help desk support

Troubleshooting

Customer service

Use of Remedy, MECM, VMWare

Education

High School Diploma or equivalent

AS/AA degree

BS/BA degree

Tools

Remedy ITSM

VMWare

NetApp ONTAP

Job description

Saic is seeking a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) at Homestead AFB, FL. The role involves providing end-user support, troubleshooting issues, and managing incident reports.

Qualifications include an active DoD TS/SCI clearance, a DoD 8570 IAT II Certification, and relevant experience based on educational background. This position plays a critical role in maintaining operational capabilities for the end users.