Help Desk Technician – DoD SITEC (TSOC), Hawaii

Peraton; Smith (PA); On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Peraton is seeking a Help Desk Technician to support its Special Operation Command IT services. This role involves troubleshooting user issues, managing help tickets, and maintaining IT operations. Ideal candidates should possess a BS degree or equal experience, a DoD TS/SCI clearance, and relevant certifications.

In addition to the base salary ranging from $80,000 to $128,000, employees may also enjoy various benefits such as health insurance, retirement plans, and paid time off.

Qualifications

• BS in a relevant field or experience equivalent
• Active DoD TS/SCI clearance is required
• Certification in DoD 8570.01-M IAT II

Responsibilities

• Provide IT support to end users and resolve issues
• Create tickets in the IT Service Management tool
• Troubleshoot end user devices and software installations

Skills

Information systems development

Help Desk Management

PC operating systems

Customer service

Education

BS + 2 years of experience or HS + 6 years or AA + 4 years

DoD TS/SCI clearance

DoD 8570.01-M IAT II certification

Job description

Peraton is seeking a Help Desk Technician to support its Special Operation Command IT services. This role involves troubleshooting user issues, managing help tickets, and maintaining IT operations. Ideal candidates should possess a BS degree or equal experience, a DoD TS/SCI clearance, and relevant certifications.

In addition to the base salary ranging from $80,000 to $128,000, employees may also enjoy various benefits such as health insurance, retirement plans, and paid time off.