TS/SCI Help Desk Technician III – On-Site IT Support

Akima; The Prairies at Wright Field (OH); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Job summary

Akima Global Technology is seeking a Help Desk Technician III to support Wright Patterson AFB, Ohio. Responsibilities include providing Tier 1 technical support for walk-in and remote incidents, diagnosing and resolving hardware, software, and account issues, and managing tickets across multiple government systems.

Role requires IAT II certification and an active TS/SCI clearance, with on-site work at Wright Patterson AFB. The package includes comprehensive benefits and a competitive pay range.

Qualifications

• IAT Level II certification required by Air Force standards (AFMAN 17-1303, DoD 8140.01).
• Active TS/SCI security clearance required.

Responsibilities

• Provide Tier 1 technical support for walk-in, phone, and electronic incidents during NASIC core hours.
• Diagnose and resolve end-user hardware, software, account, and network-access issues using approved procedures.

Skills

IAT Level II certification

Job description

Akima Global Technology is seeking a Help Desk Technician III to support Wright Patterson AFB, Ohio. Responsibilities include providing Tier 1 technical support for walk-in and remote incidents, diagnosing and resolving hardware, software, and account issues, and managing tickets across multiple government systems.

Role requires IAT II certification and an active TS/SCI clearance, with on-site work at Wright Patterson AFB. The package includes comprehensive benefits and a competitive pay range.